Competitive salary based on experience + superannuationCompetitive salary based on experience + superannuationAbout UsBig Wet Natural Spring Water is a well-established, family-owned Australian business supplying bottled spring water, water coolers, coffee products and equipment to homes and businesses throughout Melbourne.We pride ourselves on providing exceptional customer service, reliable deliveries and building long-lasting relationships with our customers.We are looking for a friendly, organised and motivated Accounts & Customer Service Officer to join our busy team in Doveton.About the RoleThis is a varied, hands-on position combining accounts receivable, customer service, order processing and general administration.You'll be a key point of contact for our customers, ensuring their enquiries, orders and accounts are handled efficiently and professionally.We're looking for someone who enjoys working with people, has excellent attention to detail and can confidently manage multiple tasks in a busy office environment.Key ResponsibilitiesManaging customer enquiries via phone, email and in personAccounts receivable duties, including invoicing, payment processing, account reconciliations and following up outstanding paymentsProcessing customer orders for bottled water, coffee products and equipmentSetting up,



renewing and managing water cooler and coffee machine rental agreementsAssisting customers with coffee machine sales enquiriesUsing our in-house routing software to schedule deliveries and coordinate customer ordersLiaising with our delivery drivers to ensure efficient serviceMaintaining accurate customer records and account informationResolving customer enquiries and complaints professionallyProviding general administrative support to the teamAbout YouWe are seeking someone who is approachable, reliable and enjoys being part of a close-knit team.To be successful in this role, you will have:Previous experience in accounts receivable, bookkeeping or an accounts administration roleStrong customer service and communication skillsA friendly, professional and patient telephone mannerExcellent organisational skills and attention to detailConfidence managing multiple priorities in a busy environmentGood computer skills and the ability to learn new systems quicklyA proactive attitude and willingness to take ownership of tasksThe ability to work both independently and as part of a teamHighly regarded:Experience using MYOBPrevious experience in a high-volume customer service environmentExperience managing a large customer databaseFamiliarity with order processing, delivery scheduling or logistics administrationFull training will be provided on our in-house ordering and delivery systems.What We OfferA stable, full time position with an established Australian family-owned businessFriendly, supportive and welcoming team environmentMonday to Friday working hours - no weekendsVariety in your day, with both accounts and customer service responsibilitiesTraining and ongoing supportOpportunity to grow with the businessCompetitive remuneration based on experience
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📌 Accounts & Customer Service Officer (Melbourne)
🏢 Aquaworks
📍 Melbourne