Forward with Cuscal Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store?
Chances are, we've made it happen.
At Cuscal, we've been at the forefront of payments innovation for 60 years, enabling seamless, secure solutions that millions of Australians rely on every day.
From launching Australia's first ATM to being the first certified Australian fast payments Payer and Initiator in ****, we've always pushed boundaries — and we're not stopping now.
That's why we're looking for a Client Success Officer (12 months MTC) to join our team and help shape the future of payments.
Join us.
Forward with Cuscal.Your OpportunityThis is initially a 12 months Maximum Term ContractAs a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.You'll make an impact by:Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboardingActing as an escalation point for operational and more complex client queriesCo-ordinating client operational meetings, governance activities and Post Incident Report distributionSupporting account planning, contract governance and compliance activitiesActing as the voice of the client internally, helping teams understand client needs and prioritiesWorking across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolutionIdentifying opportunities to improve operational processes,



reduce risk and create better client experiencesBuilding strong relationships with clients and internal stakeholdersHelping clients get the most from Cuscal's products and servicesWhat You'll BringYou're someone who genuinely enjoys helping people and finding solutions.
You're organised, collaborative and you're comfortable bringing different stakeholders together to work through complex problems.To succeed in this role, you'll bring:A strong client and service focusBackground in client or customer support with a passion for providing a outstanding serviceExcellent written and verbal communication skills with the confidence to communicate across different levels of an organisationExperience supporting operational service delivery and solving client or customer issuesStrong problem-solving skills and attention to detailThe ability to manage competing priorities and meet deadlinesConfidence building relationships with clients and internal stakeholdersJoin us and reimagine the futureIf you're excited to join a company that's shaping the future of how Australia moves money, we'd love to hear from you.Applications close **********Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.Moving Payments Forward.
Together.Cuscal is a payments and regulated data services provider in Australia.
Since ****, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions.Our vision To transform the future of how money moves and how Australia does business.Our mission We partner with forward-thinking businesses to deliver innovative and secure payment solutions that drive growth in the economy.Our purpose To enable competition and power progress, one transaction at a time.
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📌 Client Success Officer (12 Months Mtc) (Victoria)
🏢 CO001 Cuscal
📍 Victoria