Job DescriptionCustomer service role with growth opportunities in a leading manufacturer.Your Recent Company Hays is proud to partner with a well‐established and respected Australian manufacturing organisation with a long history of delivering quality building products to customers nationwide.
With a strong reputation for innovation, service excellence and employee development, this business offers a supportive team environment and genuine opportunities for career progression.As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support across product enquiries, quotations and order management.
Working closely with internal teams, you will play a key role in maintaining customer relationships while identifying opportunities to support business growth.Key ResponsibilitiesManaging customer enquiries via phone and emailPreparing and following up quotationsConverting enquiries into sales opportunitiesCoordinating with warehouse,



sales and operations teamsEnsuring customer orders and deliveries are managed efficientlyBuilding and maintaining strong customer relationshipsProviding accurate product and service informationSupporting continuous improvement initiatives to enhance customer experienceWhat You'll Need to SucceedPrevious experience in a customer service, administration or sales support roleStrong communication and relationship‐building skillsHigh attention to detail and organisational abilitiesAbility to manage multiple priorities in a fast‐paced environmentProblem‐solving skills with a customer‐focused approachProficiency in Microsoft Office and general computer systemsPositive attitude with a willingness to learn and growExperience within manufacturing, construction, building products or industrial environments will be highly regardedWhat You'll Get in ReturnPermanent full‐time employmentCompetitive salary packageOngoing training and professional developmentSupportive and inclusive team cultureCareer progression opportunities within a growing organisationStable role with an industry‐leading businessConvenient Townsville locationOpportunity to develop both customer service and commercial skills
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