integratedliving Australia – Melbourne VICAre you the person people turn to when a system isn't behaving — and you're comfortable getting under the hood to work out why?
We're looking for an experiencedTechnical Systems Analystto join our close-knit Business Systems team for a6-month fixed-term contract.This is a hands‐on role with two key areas of focus:application support and MS SQL.
We need someone who can step in with confidence, quickly understand our environment and become a trusted technical problem solver for the organisation.At integratedliving, our technology helps our people deliver health and wellbeing services to individuals across rural, regional and remote Australia.What You'll Be DoingYou'll be one of our go‐to people for technical application support, working across the organisation to investigate issues, solve problems and keep our critical business systems running.Your responsibilities will include:Providinghands‐on technical and application supportacross business‐critical systemsManaging and resolving support requests through ServiceNowInvestigating system issues and seeing them through to resolution rather than simply escalating themUsing MS SQL to develop, maintain and run scripts, queries and data extractsPartnering closely with the Finance team to run weekly and monthly scripts, extract data and undertake data cleansing activitiesTroubleshooting data and application issues and identifying practical solutionsWorking with internal stakeholders and external vendors to resolve functional and technical issuesSupporting the administration and ongoing maintenance of business applicationsMaintaining clear application support documentation,



processes and proceduresSupporting the organisation as it works through changes to its technology and systems environmentThe position description specifically identifies experience developing and maintaining reporting solutions using MS SQL, supporting business users and diagnosing technical issues as key requirements.What We're Looking ForApplication support experience is essential for this role.We're looking for someone who has the technical capability and confidence to hit the ground running.
You won't need to know every answer on day one, but you will need to be someone who enjoys investigating a problem, working through the detail and finding the answer.Ideally, you'll bring:Strong working knowledge and practical experience with MS SQL – essentialExperience writing and running SQL queries/scripts for data extraction, cleansing and reportingStrong technical troubleshooting and problem‐diagnosis skillsExperience supporting and administering business applicationsConfidence working directly with users to investigate and resolve technical issuesExperience working with ticketing/service‐management platforms such as ServiceNowThe ability to manage competing priorities in a busy operational environmentExperience with web services/APIs would be highly regardedExperience with application management and/or Mobile Device Management (MDM) environments would also be advantageousExperience with systems such as MTA, TRACCS, Hayylo or similar platforms would be beneficial,



but what matters most is your ability to quickly understand unfamiliar systems and confidently support them.Just as Important – Who You AreTechnical capability will get you through the door, but how you work with people matters just as much.Our users have different levels of technical confidence, so we need someone who is calm, patient and approachable.
You can explain technical issues without making things complicated and genuinely enjoy helping people.You'll be someone who:Is friendly, open and easy to approachRemains calm when systems — and sometimes people — are under pressureTakes ownership rather than waiting for someone else to solve the problemHas the confidence to challenge or question something when neededCan work autonomously without needing to be micromanagedCommunicates openly when things are going wellandwhen they're notEnjoys being part of a small, supportive teamIs willing to jump in and help wherever neededBrings a sense of humour and perspective when things get busyThe role works across a broad range of stakeholders, including operational leaders, system owners, finance, consultants and contractors, so the ability to build trust and work collaboratively is important.Why Join integratedliving?
We're a close team with a big responsibility —keeping the technology that supports our organisation running.There will be busy days and complex problems to solve, particularly as we continue to evolve from legacy systems and embrace changes to our technology workplace.
But you'll be surrounded by people who genuinely support one another, enjoy what they do and aren't afraid to have a laugh when things get hectic.Most importantly, there's a purpose behind the technology.We love helping people, and that motivation sits at the heart of our team.
#J-*****-Ljbffr

📌 Technical Systems Analyst (Melbourne)
🏢 Integratedliving Australia
📍 Melbourne