Job Description
Customer service role with growth opportunities in a leading manufacturer.
Your Recent Company Hays is proud to partner with a well‐established and respected Australian manufacturing organisation with a long history of delivering quality building products to customers nationwide. With a strong reputation for innovation, service excellence and employee development, this business offers a supportive team environment and genuine opportunities for career progression.
As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support across product enquiries, quotations and order management. Working closely with internal teams, you will play a key role in maintaining customer relationships while identifying opportunities to support business growth.
Key Responsibilities
Managing customer enquiries via phone and email
Preparing and following up quotations
Converting enquiries into sales opportunities
Coordinating with warehouse, sales and operations teams
Ensuring customer orders and deliveries are managed efficiently
Building and maintaining strong customer relationships
Providing accurate product and service information




Supporting continuous improvement initiatives to enhance customer experience
What You'll Need to Succeed
Previous experience in a customer service, administration or sales support role
Strong communication and relationship‐building skills
High attention to detail and organisational abilities
Ability to manage multiple priorities in a fast‐paced environment
Problem‐solving skills with a customer‐focused approach
Proficiency in Microsoft Office and general computer systems
Positive attitude with a willingness to learn and grow
Experience within manufacturing, construction, building products or industrial environments will be highly regarded
What You'll Get in Return
Permanent full‐time employment
Market-competitive salary package
Ongoing training and career development
Supportive and inclusive team culture
Career progression opportunities within a growing organisation
Reliable role with an industry‐leading business
Convenient Townsville location
Opportunity to develop both customer service and commercial skills
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