Nissan Financial Services is seeking a Customer Resolutions Officer to work in a hybrid WFH setup in Mulgrave. You'll handle sensitive disputes through to final decisions, ensuring compliance with AFCA/IFSO and RG 271 while delivering fair outcomes for customers and the business.
You'll collaborate with internal teams and external bodies, maintain thorough documentation, and drive improvements in complaints handling. Two days per week work from home is offered.
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