Serco is a place where you can grow
Join a team of 10,000+ professionals across Asia Pacific (APAC) and discover a workplace full of opportunity, purpose and career development.
This is a hybrid role that can be based from either our Melbourne or Adelaide Corporate office.
Benefits
At Serco, we're committed to supporting your professional growth and wellbeing, with flexible benefits designed to support you at every stage of your career, including:
A supportive and inclusive workplace where everyone feels valued
Opportunities for career development and professional growth
Flexible hybrid working arrangements to support work-life balance
Access to health and wellbeing programs
Competitive salary and benefits package
The prospect to contribute to the work of a global leader in public services
Make an impact at Serco
As an Injury Management Advisor, supporting our contracts across Victoria, South Australia and New Zealand, you'll play an important role in helping colleagues recover from workplace injuries and achieve safe, sustainable return-to-work outcomes.
Reporting to the Injury Services Manager, you'll provide specialist injury management advice and support across a diverse portfolio of contracts.
You'll manage workers' compensation cases, develop and coordinate effective return-to-work strategies, and work collaboratively with internal stakeholders, insurers, healthcare professionals and rehabilitation providers to support positive outcomes for our people.
Through your expertise and guidance, you'll help strengthen injury management practices, support our people throughout their recovery and contribute to healthier, safer workplaces across Serco.




As an Injury Management Advisor, you'll make a difference by:
Managing workers' compensation and injury management cases in accordance with relevant legislation, best practice and Serco requirements
Developing, coordinating and monitoring tailored return-to-work plans to support safe and sustainable recovery
Building effective relationships with insurers, healthcare professionals and rehabilitation providers to achieve positive outcomes
Providing specialist advice, coaching and guidance to site leaders and teams on injury management and return-to-work practices
Maintaining accurate case management records and ensuring compliance with legislative and reporting requirements
Contributing to initiatives that strengthen workplace health, safety and injury prevention across our contracts
Serco is a place for you
You Could Be a Great Fit If You Have
Demonstrated experience in workers' compensation and injury management, with an allied health background highly regarded
Strong understanding of workers' compensation legislation and contemporary injury management practices
Experience developing and coordinating return-to-work plans and liaising with external healthcare providers
Excellent communication, negotiation and stakeholder management skills,



with the ability to build effective relationships across different levels of an organisation
Strong problem-solving and analytical skills, with the ability to work autonomously and collaboratively
Qualifications in Occupational Therapy, Occupational Health and Safety, Physiotherapy, Psychology, Nursing or a related health science discipline (highly desirable, but not essential)
Experience using Solv Injury or similar case management systems (desirable)
Willingness and ability to travel to metropolitan sites as required
Current Class C driver's licence
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We work alongside governments around the world, delivering essential public services that make a difference in people's lives.
Our work touches millions of people across Australia, New Zealand and Hong Kong, offering unique opportunities to apply your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.
We value diversity and inclusion and encourage applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans and people with disability.
You'll also have the opportunity to connect with our Employee Networks, led by colleagues who are passionate about creating a workplace where everyone feels a sense of belonging.
Impact a better future at Serco.
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📌 Injury Management Advisor (Melbourne)
🏢 Serco
📍 Melbourne