Kinetic is Australia and Recent Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

Customer Experience Specialist – Melbourne (Collins Street) - Working Holiday Visa considered

Permanent Part-time - 3 Days Per Week (20hrs /wk) - 6month fixed term contract

What you’ll be doing
Be the first point of contact for customer enquiries across phone, email, and digital channels
Handle a mix of inbound and outbound interactions with confidence and professionalism
Resolve complaints with empathy, ownership, and a solutions-focused mindset
Work closely with operations and depot teams to get the best outcomes for customers




Spot trends and contribute ideas to improve the overall customer experience

What we’re looking for
A friendly, confident communicator who enjoys speaking with customers
Someone who stays calm under pressure and handles challenging conversations well
Robust attention to detail and ability to juggle competing priorities
A proactive team player who takes ownership and gets things done
Previous customer service or contact centre experience (highly regarded)

The Details
Location: Collins Street, Melbourne
6 month fixed term contract
Roster: Wednesday - Friday
Shifts: 8:00–4:00, 9:00–5:00, 10:00–6:00
Work across both SkyBus and Kinetic operations

The benefits of working with us
We are Australasia's leading mass transit bus operator and are rapidly growing.
We have a diverse, inclusive, and supportive work workplace that enables you to succeed.
We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.
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📌 End To End Customer Experience Specialist Melbourne
🏢 BOSC
📍 Melbourne