RESERVATIONS & OPERATIONS CONSULTANT - Down Under ToursJoin the Team at Down Under Tours as a Reservations and Operations Consultant – bring your passion and experience in tourism or hospitality to Down Under Tours!
Down Under Tours operates extensive day tours to popular destinations such as Kuranda, Cape Tribulation and Daintree.
We also provide a highly professional and diverse coach charter service including group touring and private charters.The OpportunityThis role plays a vital link within both our Reservations and Operations & Logistics Teams.
As a Reservations and Operations Consultant, you will work across departments and ensure every day that all Reservations and Coach and Driver movements, including morning dispatch of all coaches, are coordinated efficiently.
Working as a team, this is a cooperative role that requires outstanding communication, including a brilliant telephone manner.This position includes weekend work.
Below is the breakdown of the hourly pay rates:Monday to Friday - $***** / hourSaturday - $***** / hourSunday - $***** / hourTasks and ResponsibilitiesEntering email bookingsAnswering phone calls, including enquiries, confirmations, and new bookingsComplete scheduling for vehicles and drivers with efficiency and accuracyPrepare and distribute paperwork and instructions for all Driver Guides, and maintain communication throughout the day via phone and radioCoordinate the operations of the day,



whilst using monitoring tools to ensure time deadlines are met, and organising alternative resources in circumstances like traffic delaysComplete daily checklists and meeting checkpoint times throughout the shiftCheck & update daily schedules for Driver Guides, ensuring regulatory compliance, and driver preferences are accommodatedAbout youPrevious experience in transport logistics and/or the tourism industry is essentialDisplay a high level of planning and organisational skills and can demonstrate attention to detail.Can think on the spot and problem-solveEnjoy working in a team environment with the ability to prioritise workloadsExcellent written and brilliant verbal communication skills, with the ability to think sequentially and logicallyStrong working knowledge of MS Office suite of programs, and experienced at learning new systems quicklyFor over 35 years, Down Under Tours (DUT) has been a leading tour operator and coach charter company, employing over 50 staff.
Our day touring program is one of the most extensive in the region, incorporating Kuranda, Daintree, Cape Tribulation, and Cooktown.
We also operate widespread coach charter services throughout the region and south along the East Coast.
DUT sets itself apart from our competitors with our exceptional fleet of vehicles and outstanding customer service.
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📌 Reservations And Operations Consultant (Queensland)
🏢 Down Under Tours Australia
📍 Queensland