Christmas period, Casual/Temporary, Full time
Are you a switched-on administrator who loves getting things organised, clearing a backlog and ticking tasks off the list?
We are seeking an experienced Temporary Administration Assistantto join a busy Service team based in Hallam.
This is an immediate-start temporary opportunity through to Christmas, providing additional administrative support while the team welcomes and trains new schedulers.
This role would suit a strong all-round administrator who can be shown a process, pick it up quickly and confidently run with it.
You'll work across a range of service administration tasks, helping clean up outstanding work, update systems, follow up customers and ensure information is accurate and up to date.
Your Role
Working within the Service team, your key focus will be helping clear existing administrative backlogs and keeping service information moving.Your responsibilities will include:
Working through outstanding administration and service backlogs
Managing case queues and responding to customer enquiries
Following up customers regarding outstanding quotes and information
Contacting customers to obtain outstanding purchase order numbers
Updating purchase order information to allow jobs to progress to invoicing
Following up outstanding customer payments
Taking one-time credit card payments over the phone
Updating work orders, job information and customer records
Navigating ServiceMax to locate job information and provide customers with updates
Managing customer portals and ensuring required information is uploaded accurately
Coordinating technician compliance requirements for customer sites, including police checks, Working with Children Checks and site inductions
Booking and coordinating required inductions
Supporting general phone and email enquiries across the Service team
Assisting with other service administration tasks as backlogs are cleared
Your Organisation
Are you a switched-on administrator who loves getting things organised, clearing a backlog and ticking tasks off the list?
We are seeking an experienced Temporary Administration Assistantto join a busy Service team based in Hallam.




This is an immediate-start temporary opportunity through to Christmas, providing additional administrative support while the team welcomes and trains new schedulers.
This role would suit a strong all-round administrator who can be shown a process, pick it up quickly and confidently run with it.
You'll work across a range of service administration tasks, helping clean up outstanding work, update systems, follow up customers and ensure information is accurate and up to date.
Your Role
Working within the Service team, your key focus will be helping clear existing administrative backlogs and keeping service information moving.Your responsibilities will include:
Working through outstanding administration and service backlogs
Managing case queues and responding to customer enquiries
Following up customers regarding outstanding quotes and information
Contacting customers to obtain outstanding purchase order numbers
Updating purchase order information to allow jobs to progress to invoicing
Following up outstanding customer payments
Taking one-time credit card payments over the phone
Updating work orders, job information and customer records
Navigating ServiceMax to locate job information and provide customers with updates
Managing customer portals and ensuring required information is uploaded accurately
Coordinating technician compliance requirements for customer sites, including police checks, Working with Children Checks and site inductions
Booking and coordinating required inductions
Supporting general phone and email enquiries across the Service team
Assisting with other service administration tasks as backlogs are cleared
The team primarily works across ServiceMax, Salesforce and Microsoft Teams, with ServiceMax experience particularly desirable.
Your Profile




We are looking for a switched-on administrator with solid attention to detail, who enjoys a busy environment, takes pride in their accuracy and can confidently get on with the job once shown the ropes.
You will ideally bring:
Strong administration experience within a busy, fast-moving environment
The ability to learn new processes and systems quickly
Excellent attention to detail and confidence working through high-volume administrative tasks
Confidence speaking with customers over the phone
Experience managing customer enquiries and following up outstanding information
Strong systems skills and accurate data entry capabilities
The ability to prioritise your workload and work autonomously once trained
A proactive approach and the ability to think on your feet
ServiceMax experience will be highly regarded
Salesforce experience would also be advantageous
not essential
Hands on training will be provided on the company's processes and systems.
The Details
South Eastern Suburbs location
$41 per hour + Super
Immediate start
Temporary assignment through to Christmas
Monday to Friday
Full-time hours, flexibility either 8am-4pm or 9am-5pm
Office-based role
Onsite parking available
If you're a capable, switched-on administrator who enjoys getting stuck into a busy workload and can quickly take ownership of a task, we'd love to hear from you.
Learn more about Woodforde Group and how we can help you:At Woodforde Group we support and celebrate diversity and do not discriminate.
We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be.
All employment is decided on the basis of qualifications, experience, merit and business needs.
We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.
Additional information
Immediate start | $41 per hour + super | South Eastern Suburbs location
Full-time temporary role through to Christmas
Join a friendly, down-to-earth and supportive team culture
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📌 Administration Assistant (Melbourne)
🏢 Woodforde Group
📍 Melbourne