Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport.
We deliver these services through our team of over **** people and fleet of over **** buses.
As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
Customer Experience Specialist – Melbourne (Collins Street) - Working Holiday Visa considered
Permanent Part-time - 3 Days Per Week (20hrs /wk) - 6month fixed term contract
What you'll be doing
Be the first point of contact for customer enquiries across phone, email, and digital channelsHandle a mix of inbound and outbound interactions with confidence and professionalismResolve complaints with empathy, ownership,



and a solutions-focused mindsetWork closely with operations and depot teams to get the best outcomes for customersSpot trends and contribute ideas to improve the overall customer experience
What we're looking for
A friendly, confident communicator who enjoys speaking with customersSomeone who stays calm under pressure and handles challenging conversations wellStrong attention to detail and ability to juggle competing prioritiesA proactive team player who takes ownership and gets things donePrevious customer service or contact centre experience (highly regarded)
The Details
Location: Collins Street, Melbourne6 month fixed term contractRoster: Wednesday - FridayShifts: 8:00–4:00, 9:00–5:00, 10:00–6:00Work across both SkyBus and Kinetic operations
The benefits of working with us
We are Australasia's leading mass transit bus operator and are rapidly growing.We have a diverse, inclusive, and supportive work workplace that enables you to succeed.We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.
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📌 End-To-End Customer Experience Specialist (Melbourne)
🏢 BOSC
📍 Melbourne