Service Engineer (Contract)
Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions.
If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary
This is a fully remote Release Management role.
You'll be responsible for coordinating software releases, managing release notes and communications, supporting Patch Tuesday activities, and helping manage Mac and iOS Office release cycles.
The team is looking for someone with 5+ years of release management experience, strong technical writing skills, and the ability to work across engineering and business stakeholders.
This is a great opportunity to gain deeper exposure to release systems and Office ecosystem.
Job Responsibilities
Manage and maintain release notes for external Office releases with accuracy and attention to detail
Execute the pre-Patch Tuesday task list in a timely and thorough manner
Oversee and coordinate Mac and iOS Office release processes
Fine-tune and improve a variety of sophisticated software implementation projects
Gather and analyze system requirements, document specifications, and develop software solutions to meet client needs
Analyze and review enhancement requests and specifications
Implement system software and customize to client requirements
Prepare detailed software specifications and test plans
Code new programs to client specifications and create test data for testing
Modify existing programs to new standards and conduct unit testing of developed programs
Create migration packages for system testing, user testing, and implementation
Provide quality assurance reviews throughout the software development lifecycle
Perform post-implementation validation of software and resolve any bugs found during testing
Requirements
5–7 years of relevant experience in release management or a related software engineering discipline




5+ years of hands‐on release management experience
5+ years of demonstrated team communication in a technical environment
5+ years of technical writing experience, including release notes or software documentation
Prior experience with Office release management strongly preferred
Bachelor's degree in computer science, computer engineering, or a related technical field required
Release management expertise, including planning, coordination, and execution of software releases
Strong team communication skills with the ability to collaborate effectively in a remote environment
Technical writing proficiency for creating clear and accurate release notes and documentation
Solid foundation in computer science, including data structures, algorithms, and software design
Large systems software design and development experience
In‐depth troubleshooting and unit testing capabilities with both current and legacy production systems
Programming experience with strong problem diagnosis and resolution skills
Familiarity with Office release processes, including Mac and iOS platforms, preferred
Additional Details
Location: Remote
Duration: 8 months
Pay Range*: $***** - $***** per hour
Weekly Schedule: 40 hours
Job Status: Non-Exempt
Benefit plans are available to eligible employees, with employee contributions and plan costs varying based on the coverage options selected.
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre‐tax and Roth post‐tax contributions available
Life Insurance (Company paid Basic Life and AD&D; as well as voluntary Life & AD&D; for the employee and dependents)




Company paid short and long‐term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave)
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you require a reasonable accommodation related to the application or interview process due to a disability, please email .
This inbox is monitored solely for accommodation requests.
For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.
In accordance with the Immigration Reform and Control Act of ****, employment is contingent upon verification of identity and authorization to work in the United States.
All persons hired will be required to complete Form I‐9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position.
These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role.
If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‐related factors.
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📌 Service Engineer (Contract) (Townsville)
🏢 Microsoft
📍 Townsville