About the role
As our Operations/Quality Control Coordinator, you will support the consistent delivery of food quality, safety and operational standards across all DOPA Donburi & Desserts venues.
You will report to the Group Area Operations Manager and work closely with them and the venue teams to put quality control procedures in place, monitor daily operations, and help with training and performance tracking.
You will play a key role in keeping our kitchen and milk bar operations uniform while promoting continuous improvement.
The role is based across multiple venues, so travel is required.
Food standards and quality control
Help enforce company-wide QC protocols for food receiving, prep, portioning and presentation
Carry out routine checks to ensure compliance with Australian food safety standards
Support consistency in taste, portioning and plating across venues
Operational consistency
Help implement standard operating procedures (SOPs) for kitchen and milk bar workflows
Coordinate inventory, food storage and equipment practices across locations
Support the rollout of current menus and operational updates
Team support and training
Identify areas for improvement in store team performance
Help deliver hands-on training in food safety, preparation and service efficiency
Collaborate with Store and Kitchen Managers to support staff development
Performance monitoring
Help track performance benchmarks and operational metrics
Give feedback and observations to kitchen leaders and teams
Monitor food waste, kitchen speed and safety compliance
Compliance and safety
Support venues in meeting food safety and health regulations
Monitor kitchen cleanliness and food handling practices




Help resolve compliance issues and put corrective actions in place
Problem solving and continuous improvement
Act as a resource for day-to-day operational challenges
Suggest process improvements to enhance efficiency and quality
Work with the Group Area Operations Manager on initiatives to improve guest satisfaction
Ad hoc projects
Take part in special projects such as venue openings or menu updates
Coordinate short-term initiatives with clear goals and timelines
Make sure projects meet quality expectations and deadlines
Experience
3–5 years of experience in hospitality or restaurant operations, ideally in a supervisory or coordinator role
A solid understanding of operational workflows, food safety standards and venue performance metrics
Experience managing inventory and labour efficiency, and supporting cost control initiatives
Leadership skills
Proven ability to lead by example and positively influence team performance
Skilled in coaching, staff development and fostering a collaborative team culture
A confident decision-maker who stays calm and solutions-focused under pressure
Operational expertise
Exceptional attention to detail, with the ability to juggle multiple priorities in fast-paced environments
Strong organisational and time management skills, with experience in scheduling, compliance and operational consistency
Flexible availability, including evenings and weekends, to support venue needs
Team player
Excellent interpersonal skills and a guest-first mindset
A hands-on approach, building trust and rapport across teams
A natural problem solver who thrives in dynamic, high-pressure settings
Willing and able to travel frequently between venues to provide on-site leadership and support

📌 Operations/Quality Control Coordinator (Sydney)
🏢 Dopa Franchise
📍 Sydney