Level 2 Service Desk Engineer | Brisbane
Lead technical outcomes.
Solve complex challenges.
Help clients get more from their technology.
We're looking for an experienced
Level 2 Service Desk Engineer
to join our
Brisbane
team.
This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.
If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.
We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first – our clients and our team.
The Role
We're looking for a
Level 2 Service Desk Engineer
to join our
Brisbane
team full-time.
In this role, you'll:
Provide proactive and reactive IT support across diverse client environments
Support and maintain
Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
Maintain system continuity through monitoring, troubleshooting, and maintenance
Communicate clearly with clients, giving them confidence and visibility at every stage
Accurately manage tickets, time, and documentation
Collaborate with account managers and other teams to deliver seamless service
Mentor and support junior team members
Gain exposure to leading technologies, expanding your technical skills daily
About You
You'll thrive in this role if you:




Bring 3 – 5 years' experience in a technical role within an MSP environment
Have strong customer service skills and enjoy client interaction
Are proactive, detail-oriented, and a natural problem solver
Have medium to high-level experience with:
Microsoft 365, Entra ID and Intune
Windows Server environments
Active Directory and Group Policy
TCP/IP, DNS, DHCP and VPN technologies
Network troubleshooting and administration
Backup and disaster recovery solutions
Virtualisation technologies such as VMware and Hyper-V
Cpanel/WHM and Wordpress
Medical PMS administration
And some experience with:
WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
Microsoft Azure
Cloud networking and SD-WAN technologies
Cybersecurity solutions and best-practice security frameworks
PowerShell scripting and automation
Microsoft, Cisco, AWS, CompTIA or other industry certifications
Financial software administration
Microsoft Power Platform
What We Offer
Competitive salary that reflects your experience and capability
A supportive, down-to-earth team setting
Birthday leave – celebrate your day, on us
Wellbeing leave – access up to two days per year from your personal leave balance
Ongoing technical development and certification support
Career progression opportunities across service delivery, projects, engineering and leadership pathways
Exposure to a broad range of technologies, industries and client environments
Challenging and rewarding work where your expertise is genuinely valued
Why Join efex?
This is more than a support role; it's a chance to grow with one of Australia's fastest-growing MSPs.
You'll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note
: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

📌 Level 2 Service Desk Engineer (Brisbane)
🏢 EFEX
📍 Brisbane