About the roleAs our Operations/Quality Control Coordinator, you will support the consistent delivery of food quality, safety and operational standards across all DOPA Donburi & Desserts venues.
You will report to the Group Area Operations Manager and work closely with them and the venue teams to put quality control procedures in place, monitor daily operations, and help with training and performance tracking.You will play a key role in keeping our kitchen and milk bar operations uniform while promoting continuous improvement.
The role is based across multiple venues, so travel is required.Food standards and quality controlHelp enforce company-wide QC protocols for food receiving, prep, portioning and presentationCarry out routine checks to ensure compliance with Australian food safety standardsSupport consistency in taste, portioning and plating across venuesOperational consistencyHelp implement standard operating procedures (SOPs) for kitchen and milk bar workflowsCoordinate inventory, food storage and equipment practices across locationsSupport the rollout of new menus and operational updatesTeam support and trainingIdentify areas for improvement in store team performanceHelp deliver hands-on training in food safety, preparation and service efficiencyCollaborate with Store and Kitchen Managers to support staff developmentPerformance monitoringHelp track performance benchmarks and operational metricsGive feedback and observations to kitchen leaders and teamsMonitor food waste,



kitchen speed and safety complianceCompliance and safetySupport venues in meeting food safety and health regulationsMonitor kitchen cleanliness and food handling practicesHelp resolve compliance issues and put corrective actions in placeProblem solving and continuous improvementAct as a resource for day-to-day operational challengesSuggest process improvements to enhance efficiency and qualityWork with the Group Area Operations Manager on initiatives to improve guest satisfactionAd hoc projectsTake part in special projects such as venue openings or menu updatesCoordinate short-term initiatives with clear goals and timelinesMake sure projects meet quality expectations and deadlinesExperience3–5 years of experience in hospitality or restaurant operations, ideally in a supervisory or coordinator roleA solid understanding of operational workflows, food safety standards and venue performance metricsExperience managing inventory and labour efficiency, and supporting cost control initiativesLeadership skillsProven ability to lead by example and positively influence team performanceSkilled in coaching, staff development and fostering a collaborative team cultureA confident decision-maker who stays calm and solutions-focused under pressureOperational expertiseExceptional attention to detail, with the ability to juggle multiple priorities in fast-paced environmentsStrong organisational and time management skills, with experience in scheduling, compliance and operational consistencyFlexible availability, including evenings and weekends, to support venue needsTeam playerExcellent interpersonal skills and a guest-first mindsetA hands-on approach, building trust and rapport across teamsA natural problem solver who thrives in energetic, high-pressure settingsWilling and able to travel frequently between venues to provide on-site leadership and support

📌 Operations/Quality Control Coordinator (Sydney)
🏢 Dopa Franchise
📍 Sydney