About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world.
Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.
We are proudly part of Japan Post —

Admin & Customer Service Officer | Defence Logistics
Location: Robertson Barracks Darwin NT
Working in a supporting Australia's Defence Capability
We're looking for an experienced Admin & Customer Service Officer who can provide their skills and knowledge to a role that directly supports Australia's Defence portfolio
This is an outstanding opportunity for a people-focused admin & customer service officer who thrives in fast-paced logistics environments.
Why Join Toll?
Leadership opportunity within a growing Defence contract
Strong career pathways
National and global business exposure
Leadership training and development
Work that contributes to Defence capability
About the Role
You'll be responsible for accurate data entry, document control, reporting support, and frontline customer service activities that contribute to efficient warehouse and distribution operations.
Key Responsibilities
Lead and develop warehouse teams
Manage daily operational priorities
Safety leadership and compliance management
Inventory accuracy and stock governance
Resource planning and rostering
Performance management and coaching
Customer and stakeholder engagement
Continuous improvement initiatives
What You'll Bring
Previous warehouse or logistics leadership experience




Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms
Strong written and verbal communication skills
Well-organised and able to prioritise tasks in a fast-paced operational environment
Ability to maintain confidentiality, accuracy, and professionalism in all interactions
Knowledge of and experience with ISO**** Quality Management System requirements relating the management and control of documentation and records (preferred)
Previous experience managing, controlling, developing and continuously improving document control systems
Excellent communication and stakeholder management skills
Essential Requirements
Australian Citizenship
Eligibility for Defence Security Clearance
Ability to pass medical and background checks
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world.
Our 14,000 team members can help solve any logistics, transport or supply chain challenge – big or small.
We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide from around 300 sites in over 30 markets, and a forwarding network spanning 140 countries.
We are proudly part of Japan Post —





Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.
What moves you?
At Toll, you can help play a vital role in delivering what matters.
From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
Every day brings change.
We see that as an chance.
To be curious.
To ask the right questions.
And build meaningful connections.
Because finding new ways to solve problems is what we do.
With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.
Learn and grow with industry-leading training, alongside talented experts.
Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements?
If you have similar skills and are willing to learn then we encourage you to apply anyway.
We know that some people hesitate to apply for jobs unless they meet every single qualification.
At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

📌 Admin And Customer Service Officer (Australia)
🏢 Toll Group
📍 Australia