Location: Domestic Abuse Recovery ServiceSalary: £26,****** per annumHours: 38.6 hours per week (4 on 4 off – 12 hour shifts)Job Type: Permanent/Fixed Term (female only service)Shortlisting: 16th NovemberInterview: 20th NovemberWhy this role would be great for youAs a Night Support Assistant at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents.
Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times.
Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living.
You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approachDomestic Abuse FocusThis role sits within services that support individuals with lived experience of domestic abuse.
The postholder will be expected to work in a trauma informed, survivor centred way, recognising the impact of domestic abuse on individuals and families, and responding in a manner that promotes safety, empowerment, and choice.What your week may look likeTo work as part of the Night Support TeamTo provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shiftsAssist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issuesAssist with new resident welcome process as required into the service and with conducting risk assessments of clientsMotivate and support clients so they realise their goalsEncourage involvement and participation amongst clients in the running and shaping of the serviceTo input, maintain and update clients electronic records and rent payments on DAVE Housing Management SystemTo support clients with the taking of prescribed medication in line with medication procedures & processesProvide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.Specific DutiesTo monitor clients emotional & mental wellbeingTo socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusionUndertake initial needs & risk assessmentsPreparation of room prior to move in being completedCarry out induction (if needed to)



to all new clients of the serviceCompletion of of housing benefit application and You Matter License AgreementComplete the welcome process to the service – which may include supporting with the preparation of food & drinkCarry out evening welfare checks in during every shiftTo deal promptly with all serious incidents, complaints and safeguarding/abuse disclosuresTo creatively support and engage with clients that have a wide range of complex and challenge support needsAssisting service users in their personal hygiene and of their roomTo support in the turning around & cleaning of void rooms within limited timescales.Health and SafetyTo liaise with all emergency services when necessaryEnsure at all times the safety of yourself and others on the premises in which you workTo conduct nightly Health and Safety checksTo report, log and communicate all incidents to the appropriate people in line with You Matter license agreementTackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti-social behaviourConduct welfare checks as specified during the shiftTo share information and expertise with the team, covering absence, and working together to provide a high-quality serviceTo attend and participate in regular team meetings to ensure good communication.Professional Practice and DevelopmentAttend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contractMaintain good professional practice and ensure ongoing development, through use of supervision and trainingRespect the confidentiality of clients using the service and be responsible for the security of personal and confidential informationCarry out all these duties within the organisation's safety guidelinesEnsure personal records are correctly maintainedWork flexibly to meet the changing needs of the organisationUndertake any other duties that may be reasonably requestedFlexible and positive approach with all team membersTo be committed to learning and personal development both as an individual and as part of a teamObserve and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all timesEnsure adherence to You Matter 'Visitors' procedureDealing promptly with all complaints in line with You Matter policies and proceduresUphold and nurture You Matter Equal Opportunities policy of anti-discrimination across all servicesEnsure compliance with code of conduct,



including professional boundaries and confidentiality at all times.It is recognised that the association is operating in a dynamic setting and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.What we can offer youWorking with You Matter comes will a whole host of benefits.
We hope that people will find personal fulfilment and purpose by working with alongside people in our services.
Our teams are compassionate and supportive, fostering a strong sense of community.
With opportunities for qualified growth, You Matter offers training to support your role and personal development.
For a full list of benefits see here: Careers Page | You Matter.The skills we are looking forEXPERIENCE – A minimum of one year's experience of working within a hostel setting or similar.
Relevant experience in homelessness, housing, health or offending.
A minimum of one year's experience in dealing with front‐line customer service needs.
Working experience of maintaining up to date electronic records and calendarsKNOWLEDGE – A working knowledge of providing support.
A working knowledge of Health & Safety issues within a hostel setting.
A clear understanding of dealing with customers who have complex and challenging behavioural needs.
Knowledge of safeguarding protocols.
Working knowledge of providing support in accordance with the You Matter equality and diversity strategy and policyCOMMUNICATION – Excellent communication skills and an ability to communicate efficiently.
Being able to foster a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentialityEMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundariesORGANISATION – Strong time management and the ability to manage to prioritise tasksCOMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.What is a nice to haveUnderstanding of different cultures and religionsNVQ/L2 in Health and Social Care or equivalentExperience of working within a psychologically informed working environmentKnowledge of housing management and IT databasesAwareness of benefits and how they work including Universal Credit and other welfare systemsYou Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
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📌 Night Support Assistant Dars (Sydney)
🏢 You Matter
📍 Sydney