About the role

This role suits someone who enjoys helping customers, keeping jobs organised and working closely with a busy team to ensure orders progress smoothly from enquiry through to delivery.

Key responsibilities
Responding to customer enquiries by phone and email.
Preparing and sending quotations, following up outstanding quotes and recording customer responses.
Processing purchase orders and written quote acceptances.
Entering and maintaining accurate customer and job information in our CRM, the Quote Register and Master Register.
Coordinating with estimating, detailing, production and transport teams to provide customers with updates.
Following up drawings, approvals and other information required to progress jobs.
Confirming delivery requirements and communicating any changes or delays.
Assisting with general sales administration and maintaining accurate records.

About you
Experience in sales administration, customer service or a similar role.
Strong communication skills and a friendly, qualified manner.




Excellent attention to detail and the ability to manage competing priorities.
Confidence using Microsoft Outlook, Excel and business systems.
A proactive approach to following up tasks and keeping customers informed.
The ability to work independently and as part of a team.
Experience in structural steel, construction or building materials would be highly regarded.
Familiarity and the ability to read basic construction drawings would also be an advantage.

About us

Builders Steel Direct is looking for an organised and customer-focused Sales & Customer Service Administrator to support our structural steel team.

Perks
A varied role supporting structural steel projects from enquiry to delivery.
Training in our products, systems and processes.
The prospect to develop your knowledge of the steel and construction industry.

📌 Structural Steel Sales & Customer Service Administrator Saint Marys
🏢 Builder Steel Direct
📍 Saint Marys