Looking to take the next step in your Government career? McArthur is partnering with a Federal Government client to recruit an APS4-equivalent Case Officer, offering an excellent opportunity to apply your customer service, analytical and investigative skills in a meaningful role. You will play an important part in assessing applications, determining eligibility in accordance with relevant legislation and policies, investigating and resolving complex enquiries, and providing accurate guidance to the public. Strong attention to detail, sound judgement and the ability to manage competing priorities are essential.

This prospect would suit candidates with previous Federal Government experience or a background in application assessment, decision-making and managing complex or sensitive matters. Our ideal candidate will demonstrate empathy, professionalism and sound judgement, with the ability to navigate challenging situations while delivering positive outcomes. You will be joining a supportive and welcoming team in a relaxed working environment, with a casual contract through to June 2027 and potential for extension. The position offers full-time hours and is conveniently located in Melbourne's CBD.

To be considered for the opportunity, you must be an Australian Citizen and have the ability to obtain a Baseline Security Clearance.

Key Responsibilities:





- Deliver professional customer service and provide accurate guidance to the public across face-to-face, telephone and written channels.
- Assess applications, undertake eligibility reviews and make informed recommendations in accordance with relevant legislation, policies and procedures.
- Investigate and resolve standard to moderately complex enquiries, identify issues and escalate matters where appropriate.
- Monitor workflows, manage operational priorities, meet performance targets and maintain effective relationships with internal and external stakeholders.
- Support team capability through coaching and mentoring, assist with training needs, and contribute to quality assurance, records management and operational activities.

Key requirements:

- You must be an Australian Citizen
- You have the ability to obtain Baseline security Clearance
- Demonstrated experience in application assessment, investigation and resolution of complex enquiries
- Prior exposure to Government environments, and undertaking eligibility assessments in accordance with legislation, policies and procedures.
- Strong written and verbal communication skills, with a high-level of emotional intelligence.

If this is the perfect opportunity for you, please don't hesitate to apply. Resumes and cover letters can be submitted through this job advertisement or sent directly to ••••@mcarthur.com.au.

📌 Case Officer (Melbourne)
🏢 Mcarthur
📍 Melbourne