We are seeking an experienced, professional and friendly Medical Receptionist to join our established specialist practice on a full-time basis. With exciting practice expansion in 2027, this is an excellent opportunity to become part of a growing team delivering exceptional patient care.

This role is suited to someone with previous medical administration experience who enjoys working in a busy specialist environment and takes pride in providing outstanding customer service. The successful applicant will have excellent communication skills, be confident managing competing priorities, be able to communicate effectively with patients and medical professionals and demonstrate empathy and discretion when dealing with sensitive medical matters.

Key Responsibilities

- Responsibilities will include, but are not limited to:

- Welcoming patients and providing a friendly, qualified and supportive first point of contact.

- Managing appointment bookings for consultations, follow-up appointments and procedures.

- Answering incoming telephone calls, responding to patient enquiries and appropriately triaging messages.

- Maintaining accurate patient records and ensuring strict compliance with privacy and confidentiality requirements.

- Coordinating referrals and correspondence with other healthcare providers.

- Performing general administrative duties, including filing, scanning, data entry, typing and document preparation.

- Assisting with sterilisation duties in accordance with practice protocols.

- Working collaboratively with specialists,



nurses and other medical staff to support efficient patient flow and continuity of care.

- Ensuring the reception area and administrative processes are maintained to a high professional standard.

Skills and Experience

- The ideal candidate will demonstrate:

- Previous experience in a medical reception or medical administration role (essential).

- Excellent interpersonal and communication skills, with a warm and compassionate approach to patient care.

- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.

- Confidence managing telephone enquiries and interacting with patients from diverse backgrounds.

- A high level of accuracy and attention to detail.

- The ability to maintain patient confidentiality and handle sensitive information with discretion.

- A professional, reliable and proactive approach to work.

- An understanding of medical terminology.

- Experience with Genie practice management software and the Microsoft Office suite (highly regarded).

What We Offer

- Competitive salary, negotiable depending on experience.

- Opportunities for professional development and career growth.

- The opportunity to work alongside an experienced team of specialists and healthcare professionals.

- A supportive and professional working environment.

- The opportunity to be part of an expanding specialist practice.

IMPORTANT TO NOTE - This position has established working days and requires a consistent, ongoing commitment. It is therefore not suitable for anyone seeking flexibility around study commitments.

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