- Permanent part time role 22.5 hours Wednesday – Friday
- Immediate start
- Clerks Private Sector Award Level 3
- Based in Hindmarsh, South Australia
- Ideally 9am-5pm however flexible times can be offered when required
There is now an chance for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.
The role also involves but is not limited to:
- Responding proactively and professionally to inbound calls and emails
- Welcoming clients and handling client enquiries efficiently
- Gain understanding of our tests and test suites
- Logging in and batching samples
- Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
- General reception duties
- General filing and creation of documents for our Quality Management System
- Proactively contacting clients
- Offering assistance to clients who are using our digital technology platforms
- Offering clients guidance on test suites and sampling materials
- Creating invoices and assisting the Administration Manager
- Tracking client interactions using our CRM