Retail & Repair Coordinator

Job Description

About Kixup Repairs

Kixup Repairs has proudly served the Mount Isa community for over 10 years, specialising in phone, tablet, laptop, and gaming console repairs. We’re passionate about customer service, fast turnarounds, and providing honest, high-quality repairs that people can trust.

We’re looking for a motivated and reliable team member to join our crew and help keep the store running smoothly — from customer service to admin and everything in between.

Position Overview

The Retail & Repair Coordinator plays a crucial role in the day-to-day operations of the store. This position supports both front-of-house customer interactions and back-of-house admin and logistics. You’ll help ensure customers have a great experience, repairs are processed efficiently, and the store is well‑organised and clean.

Key Responsibilities

- Greet customers, assess device issues, and complete repair intake forms
- Sell accessories, screen protectors, and other retail products
- Provide repair updates and collect outstanding balances
- Follow up on uncollected repairs
- Manage daily banking and end‑of‑day reconciliation
- Package and post devices as required
- Track and manage parts inventory, ensuring stock levels are maintained
- Maintain a clean, organised, and professional store workplace
- Ensure all repairs and sales are accurately logged in POS and ticketing systems
- Meet and exceed individual and store-wide KPIs (e.g., sales targets, follow‑up success rate)
- Identify opportunities to improve customer satisfaction and store efficiency

Skills & Experience

- Friendly and professional communication skills




- Strong attention to detail and organisation
- Reliable, punctual, and trustworthy
- Comfortable using POS systems and basic digital tools

Preferred:

- Previous experience in retail, admin, or customer service
- Interest in tech or repair work is a bonus (but not required)

What You’ll Get

- Supportive team and a relaxed, community‑first culture
- On‑the‑job training and upskilling opportunities
- Staff discounts on repairs and products
- Opportunity to grow into more senior roles

We are seeking a highly motivated and customer‑oriented Retail Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, maintaining a clean and organised store, and assisting with sales and inventory management.

Responsibilities:

- Greet and assist customers in a friendly and professional manner
- Process sales transactions accurately and efficiently
- Maintain a clean and organised store environment
- Assist with inventory management, including receiving and stocking merchandise
- Provide product knowledge and recommendations to customers
- Handle customer complaints and concerns in a timely and effective manner
- Assist with visual merchandising and store displays
- Perform other duties as assigned by management

Qualifications:

- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast‑paced environment and multitask effectively
- Basic math skills and ability to handle cash transactions
- Knowledge of retail sales principles and practices
- Ability to work a flexible schedule, including Saturdays

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