We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

- Demonstrated achievement in providing high level strategic advice and consultancy and support services regarding complaints management matters; including legislative frameworks, policy development and emerging trends and issues within the public sector.
- Proven success in the development and implementation of practical, efficient, and effective governance arrangements in respect to a range of corporate support functions, including complaints management and policy development.
- Demonstrated innovative and analytical problem-solving skills, with a versatile and agile approach in a complex, rapidly changing and sensitive organisational environment.
- Proven ability to build and maintain productive relationships with clients and stakeholders and communicate with influence to achieve organisational objectives.




- Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.

Mandatory/Special conditions/Other requirements

The following mandatory requirements, special conditions and/or other requirements apply to this role:

- Whilst not mandatory, experience in a similar role and/or practical application of Section 264 of the Public Sector Act 2022, the Australian Standard AS 10002:2022 Guidelines for complaint management in organizations, and the Human Rights Act 2019 is highly desirable.

Applications to remain current for 12 months.

Principal Advisor Compliments & Complaints, Queensland Ambulance Service Brisbane - North, Australia

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📌 Principal Advisor Compliments & Complaints, Queensland Ambulance Service (Brisbane)
🏢 Queensland Government
📍 Brisbane