Calling Health Professionals – Quality, Risk & Compliance Officer | Care Services

Bring your clinical expertise and aged care experience to a key quality and compliance role supporting Residential and Community Aged Care Services.

Make a meaningful impact by supporting safe, high-quality care across Cultura’s Residential Aged Care and Home Services programs, including Support at Home and the Commonwealth Home Support Program.

The Quality and Compliance Coordinator – Care Services plays a key role in strengthening Cultura’s quality, risk and compliance systems to achieve positive outcomes for our service participants. Working collaboratively with leaders and operational teams, the position builds organisational capability and ensures services align with legislative requirements, accreditation and registration standards, care governance expectations, and Cultura’s commitment to quality and safety.

This position will be contracted on a permanent full time basis.

Duties

- Prepare for and lead formal quality, registration renewal, accreditation, certification and other external audit/review processes.
- Support relevant database changes within Cultura are implemented in line with organizational and program objectives.
- In conjunction with the Director of Care and Manager Quality, Risk and Compliance, responsible for the collection, revision, compliance and mandatory reporting reportable incidents (Responsible Incident Response Scheme and National Disability Insurance Scheme).
- In conjunction with the Director of Care, maintain Continuous Improvement Plan and clinical risk register for each program area so that all improvements are accurately recorded, actioned, measured and evaluated.
- Ensure congruency of NQIP data and identify continuous improvement opportunities accordingly.
- Monitor,



review and report to relevant government bodies and Board on service participant related incidents (SIRS), quarterly quality indicators and other identified data to General Manager, Care Services.
- Coordination, review and maintenance of compliance, risk management frameworks including associated software programs.
Reporting of identified clinical risks through monitoring and reviewing of actions taken to minimize the risks.

Qualifications and Experience

Essential

- Tertiary qualification in nursing or other relevant health degree/diploma with demonstrated relevant experience in quality improvement and risk management.
- Current registration with the Nurses Board of Australia via the Australian Health Practitioners Regulation Agency as a Registered Nurse.
- Comprehensive and demonstrated understanding of the clinical governance and quality frameworks.
- Demonstrated ability to maintain, implement, monitor and evaluate information management systems including collecting, analysing and using data and information to generate reports and guide continuous improvement.
- Demonstrated experience and high-level working knowledge and understanding of the Aged Care Quality Standards and registration and regulatory compliance.

Desirable

- Experience in working with quality standards and quality assurance in a related industry, such as community services or a similar government funded, not for profit organisation

Employment may be subject to the satisfactory completion of a Police Criminal Record Check, Working With Children Check and Pre-Employment Health Declaration. Cultura will pay for the costs associated with these checks, after you have commenced working.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

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📌 Quality, Risk and Compliance Officer (Geelong)
🏢 Cultura
📍 Geelong