Job Description

Ready for your next chance? Bring your strategic and storytelling communications support for business strategy to Busways' Pymble Head Office as a Communications Officer!

What You’ll Be Doing:

- Lead and deliver strategic communications and storytelling to support business objectives, brand reputation, and key initiatives
- Manage media relations, PR activity, crisis/issues management, and proactive storytelling across all major channels
- Plan, create and oversee a 12-month content and social media calendar across digital, print, and internal platforms
- Provide high-level communications advice, research industry trends, and identify emerging opportunities
- Collaborate closely with marketing, design, and internal stakeholders to deliver campaigns on time and within budget
- Build strong internal and external relationships while championing Busways' values, brand standards, and culture

What You’ll Bring:

- Tertiary qualifications in communications, public relations or a related field, with 4+ years' experience in a similar role
- A solid understanding of public transport operations, customer behaviour, service reliability and the regulatory environment affecting bus networks
- Proven expertise in media relations, issues management, social media strategy, and content calendar management
- Strong strategic communications capability with demonstrated experience delivering high-impact campaigns




- The ability to respond quickly and calmly to urgent operational or safety incidents, working alongside operations, depot teams, and leadership to provide accurate, timely updates
- A strong understanding of the political and community landscape affecting public transport, with an ability to navigate government priorities, community expectations, and contractual obligations
- Exceptional writing skills across a wide range of formats including digital, media, thought leadership and marketing content
- Highly organised with the ability to manage multiple priorities, meet deadlines, and maintain exceptional attention to detail
- Strong stakeholder engagement skills, advanced computer literacy, and the legal right to work in Australia with a current driver's licence

What We Offer You:

- Fitness Passport – discounted access to multiple fitness facilities
- Office Lunch Club – discounted meals
- Free staff shuttle from the Central Coast and Blacktown depots
- Employee Assistance Program for you and your family
- Career progression opportunities and full training
- Free secure on-site parking
- Employee referral bonuses & tax‑effective salary packaging options

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

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