Description

Position Title Hospitality Front Desk All-Rounder

Location Dhukurrdji Lodge, Maningrida, Northern Territory (Remote)

Reports To General Manager

Employment Type Casual 38 hours per week – may include weekend work

Accommodation Provided on-site

Meals Provided on-site

Position Summary

This role requires a flexible, energetic individual to work mainly at the Front Desk fulfilling Guest services as well as filling in across both the kitchen (dishwashing, basic prep) and housekeeping (cleaning rooms/public areas) departments when needed to ensure a high standard of cleanliness, safety, and service for our guests.

Key Responsibilities

1. Front Desk (Approx. 80%)

- Guest Services: Greet and welcome guests, handle check-ins and check-outs, manage room allocations and guest queries, and log minor maintenance issues.
- Reservations: Take, update, and manage room bookings and special requests via phone, email, or in person.
- Communications: Answer and respond to incoming guest inquiries.
- Accounts: Creating, reconciling invoices, flowing up unpaid invoices, process customer payments and manage guest booking software.
- Office Maintenance: Perform typing, basic data entry, calculations, filing, and photocopying.
- Correspondence: Receive, sort, and distribute emails.
- Auditing/Reporting: Assist with general accounts and basic daily auditing tasks when required.

2. Kitchen Hand & Food Service (Approx. 10%)

- Dishwashing: Operating industrial dishwashers, cleaning pots, pans, and cutlery, and maintaining a hygienic dish area.
- Food Prep: Assisting chefs with basic food prep (peeling/chopping vegetables, preparing salads, making desserts).
- Hygiene & Safety: Ensuring the kitchen adheres to food safety standards, completing task checklists daily for food safety plan.
- Cleaning: Daily cleaning of kitchen equipment, counters, and floors.

3. Housekeeping & Cleaning (Approx. 10%)

- Guest Rooms: Cleaning and servicing guest rooms,



including making beds, dusting, moping, and changing linen.
- Bathrooms: Deep cleaning bathrooms, toilets, and showers.
- Public Areas: Maintaining cleanliness in common areas, toilet block, offices, gymnasium, and laundry.
- Laundry: Sorting, washing, drying, and folding linen laundry.
- Stock Replenishment: Restocking toiletries and consumables in rooms and restocking cleaning trollies.

4. General Operational Support

- Reporting maintenance issues immediately to management.
- Assisting with waste removal and recycling.
- Undertake other reasonable duties, consistent with the scope and classification of the position, as directed by the Management team.

Selection Criteria

- Customer service background, preferably within hospitality or tourism.

- Technical Skills: Computer literacy essential and familiarity with hotel booking software preferred.
- Experience: Proven experience in a similar, fast-paced hospitality Front Desk, cleaning, or kitchen role (remote experience is highly regarded).
- Certifications:
- - Current Drivers License - Essential.
- Ochre Card (Working with Children) - Essential.

- Soft Skills: Friendly personality, clear communication skills, problem-solving under pressure,and a strong willingness to learn.
- Proven ability to manage time effectively: Demonstrated capacity to prioritize multiple tasks efficiently to meet tight deadlines without compromising quality.
- Flexibility: A "can-do" attitude and willingness to jump between tasks based on daily business needs.
- Adaptability: Ability to live and work in a remote environment with a culturally diverse team.

Working Conditions & Benefits

- Casual: Accommodation available; meals and utility costs.
- Environment: Remote locations require high levels of independence and teamwork in isolated areas.
- Physical Demands: Ability to handle manual tasks, including lifting and extended standing.
- Lifestyle: Prospect to explore unique Australian outback landscapes.

📌 Hospitality Front Desk All Rounder (Darwin)
🏢 Dhukurrdji Lodge
📍 Darwin