" React/TypeScript, C#/.NET, APIs, microservices, cloud-native development (Azure/AWS), DevSecOps, CI/CD, automated testing and production support, combined with practical experience delivering LLM-powered and Agentic AI solutions.
"
"Building AI agents and conversational applications
API/tool integration and enterprise system orchestration
RAG, prompt engineering, vector search and knowledge retrieval
"
"Conversational AI, including intent classification, NLU/NLP, entity extraction and context management
Human-in-the-loop workflows, escalation patterns and AI guardrails
Agent observability, evaluation, reliability and performance monitoring
"
"Microsoft Copilot Studio, Azure OpenAI/AI Foundry, Semantic Kernel
Dynamics 365 Contact Centre
Voice Bots, IVR, PSTN and contact-centre routing
"
"Agent testing, synthetic conversations and Responsible AI
Multi-agent architectures, Power Platform and Dataverse

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📌 Lead Software Engineer (Sydney)
🏢 Virtusa
📍 Sydney