Ferntree Gully Hyundai & Kia | Full-Time | Monday–Friday

Join a high-performing dealership representing two of Australia's leading automotive brands.

Are you an experienced Automotive Service Advisor looking for your next opportunity?

Ferntree Gully Hyundai & Kia is seeking a customer-focused, driven and professional Service Advisor to join our growing team.

This is an opportunity to work in a supportive, high-performing dealership , where your customer service skills, automotive knowledge and ability to build relationships will be genuinely valued.

If you enjoy a busy workshop environment, love dealing with customers and take pride in delivering an exceptional experience from check-in to vehicle collection, we want to hear from you!

Why Join Ferntree Gully Hyundai & Kia?

- Attractive salary + industry-leading commission structure
- Work with the Hyundai & Kia brands
- Employee discounts on vehicles, finance, servicing and insurance
- Supportive and experienced management team
- Ongoing training and career development
- Access to Employee Assistance Program
- Be part of a team committed to delivering an outstanding customer experience

What You'll Be Doing

- Being the first point of contact for our valued service customers
- Building strong, lasting customer relationships
- Managing customer service bookings and appointments
- Conducting vehicle check-ins and accurately identifying customer requirements
- Providing clear and professional communication throughout the repair process
- Keeping customers updated on vehicle progress, repairs and additional work
- Preparing job cards, repair orders and invoices
- Liaising closely with technicians, workshop controllers and management




- Identifying and communicating additional service and repair opportunities
- Ensuring vehicles are ready for collection and customers understand the work completed
- Achieving customer satisfaction, retention and performance targets
- Contributing to a positive and productive dealership environment

What We're Looking For

- Professional, energetic and genuinely enjoys helping customers.
- 1–2+ years' experience as an Automotive Service Advisor
- Strong automotive industry knowledge
- Exceptional communication and relationship-building skills
- Excellent organisation and attention to detail
- The ability to confidently explain repairs and recommendations to customers
- A strong understanding of customer service and retention
- The ability to work effectively in a fast-paced workshop environment
- A positive, proactive and team-focused attitude
- Full unrestricted driver's licence
- Experience with ERA Power DMS is advantageous
- Previous Hyundai and/or Kia experience is highly regarded
- Most importantly, you'll have a genuine commitment to providing an experience that makes customers want to come back to us again and again.

Ferntree Gully Hyundai & Kia is part of the Autopact Group , one of Australia's leading automotive dealership networks, representing 39 brands across 35 dealerships .

Our philosophy is simple:

"For everyone to Drive Away Happy – every time."

We believe our people are the key to delivering that promise.

You’ll be joining an organisation that values teamwork, development, performance and career progression , with opportunities to build your career across the broader Autopact network.

If you're an experienced Service Advisor who wants to join a professional, supportive and high-performing dealership , we'd love to hear from you.

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