Monday to Friday | No weekends | Attractive salary + commission | Uncapped earning potential

Service Advisor – Automotive Dealership

Alan Mance Motors | Footscray, VIC

Alan Mance Motors Footscray is a family owned business with around for 45 years. We are looking for a motivated, customer-focused Service Advisor to join our busy automotive service department.

Whether you are an experienced dealership Service Advisor or an experienced mechanic looking to move off the tools and into a customer-facing role, we would love to hear from you.

Ready for your next career move?

What’s in it for you?

- Monday to Friday roster – enjoy your weekends off.

- Attractive salary plus commission – your hard work and results are rewarded.

- Uncapped earning potential – the opportunity to increase your earnings through performance.

- Join an established, family-owned automotive business with around 45 years of history.

- Work with a supportive team in a busy dealership environment.

- Develop your career and build long-term customer relationships.

- Opportunity for experienced automotive technicians to transition into service advising.

About the role

As a Service Advisor, you will be the key link between our customers and workshop team. You will ensure customers receive clear communication, qualified advice and a positive service experience from booking through to vehicle collection.

Your responsibilities will include:

- Greeting customers and building strong, professional relationships.





- Booking vehicles for servicing, repairs, maintenance and diagnostic work.

- Discussing customer concerns and accurately recording repair requirements.

- Liaising with technicians and workshop controllers to manage workflow and repair progress.

- Preparing repair orders, estimates and service quotations.

- Communicating recommended repairs, obtaining customer authorisation and following up on outstanding work.

- Keeping customers informed about vehicle progress, costs and completion times.

- Identifying additional service and repair opportunities where appropriate.

- Ensuring repair orders, customer details and invoices are completed accurately.

- Delivering a high standard of customer service while contributing to the overall performance of the service department.

What we’re looking for

Ideally, you will have:

- Strong customer service and communication skills.

- The ability to manage competing priorities in a busy workshop.

- A professional, friendly and confident approach when dealing with customers.

- Good organisational skills and attention to detail.

- A proactive attitude and the ability to work effectively as part of a team.

- A genuine interest in the automotive industry.

- A current and valid driver's licence , which is essential for this role.

Experience with ERA Power dealer management software will be highly regarded , but is not essential.

Join Alan Mance Motors Footscray and take the next step in your career.

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📌 Service Advisor (Melbourne)
🏢 Alan Mance Motors
📍 Melbourne