Salary: $260,000 – $360,000

Remote: Hybrid

Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About The Role (your Why)We're seeking an exceptional technology leader to transition from manual operations to an automated and AI led Mode 2 platform engineering model for our Reliability Operations Hub (ROH), a critical capability at the centre of our transformation from traditional IT operations to an AI-enabled, automation-first Platform Engineering model.This is more than an operational leadership role. You'll lead the evolution of a 24x7 Reliability Operations Hub that not only drives operational excellence across complex hybrid and cloud environments but also helps shape the future commercialisation of our operational services through an cutting-edge "SRE-as-a-Service" model.You'll combine strategic vision, technical expertise, people leadership, and commercial acumen to deliver measurable outcomes including significant toil reduction, enhanced observability, accelerated incident resolution, and increased automation across the enterprise.Clearance:This role works with sensitive data and requires NV1 clearance. Applicants must be Australian citizens and must hold, or be eligible to obtain, this clearance.In this role you willLead 24x7 Technical OperationsLead and scale regional 24x7 technical operations, ensuring effective follow-the-sun support, triage, handovers, and operational excellenceOwn and continuously optimise the ROH Front Door operating model, ensuring efficient intake, routing, segmentation, and tracking of operational workApply Lean principles to improve operational flow, reducing queue wait times, cycle times, and delivery bottlenecksDefine clear engagement models between the ROH and specialist engineering teams, protecting engineering capacity from low-value operational noiseDrive integrated customer outcomes across modern platform environmentsDrive SRE & Automation ExcellenceLead Automation Swarms focused on converting repetitive operational work into reusable automated solutions using Ansible platformChampion Site Reliability Engineering (SRE) practices including Service Level Objectives (SLOs)



and Error Budget frameworksExpand self-service capabilities and automate common operational tasks through standardised Golden PathsDrive adoption of automation-first and AI-assisted operational practices across the organisationOwn Major Incident & Platform ResilienceAct as escalation leader during critical incidents, ensuring rapid service restoration and effective executive communicationLead root cause analysis and problem management processes that convert operational learnings into long-term improvementsEnsure high-severity incidents result in identified and prioritised preventative automation opportunitiesBuild Operational Standards & Knowledge ManagementGovern the development and continuous improvement of operational runbooks and AI-ready documentationReduce operational variance through standardisation, automated patching, role-based access controls, and gold-standard platform configurationsFoster a culture focused on knowledge sharing and continuous improvementShape Commercial Service GrowthLead the transition of operational capabilities from a traditional cost centre to a scalable, productised service offeringPartner with product and commercial teams to package observability, automated triage, and SRE capabilities into customer-facing servicesDrive operational efficiency, service margin growth, and the creation of repeatable, high-value offeringsInspire Teams & TransformationLead, coach, and develop a distributed Platform Reliability Engineering (PRE) team across multiple regions and drive process standardisation and unificationChampion cross-skilling of PRE's to build capabilities across infrastructure, cloud, database, middleware, and platform technologiesChampion a culture of psychological safety, accountability, innovation,



and continuous improvementLead organisational change initiatives that shift teams from reactive operations to engineering-led automation practicesSupport right-shoring strategies across onshore, nearshore, and offshore delivery teamsExperienceWhat You'll Bring15+ years' experience in large-scale technology operations environmentsAt least 3 years leading Site Reliability Engineering, Platform Engineering, or similar operational engineering teamsProven success leading 24x7 operational functions across multiple regions and time zonesExperience delivering transformational operating model change and driving automation-first ways of workingCommercial leadership experience with service-based delivery models, service pricing, margin optimisation, and operational economicsStrong experience managing major incidents, crisis response, and enterprise resilience programmesTechnical ExpertiseDeep understanding of SRE principles, platform reliability, and operational engineeringExperience with enterprise observability platforms and ITSM toolingKnowledge of automation and orchestration technologies, including Ansible Automation Platform and AI-assisted operational workflowsStrong understanding of APIs, systems integration, scripting, coding, and database automationExperience working across hybrid technology environments, including:Windows and Linux platformsDatabasesMiddleware technologiesContainers and virtualisationAWS, Azure, and Google CloudFamiliarity with CI/CD, version control, cloud-native operations, automation frameworks, and modern infrastructure platformsCulture And BenefitsDatacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.#J-18808-Ljbffr

📌 Practice Manager - ROH Automation and Operations (Brisbane)
🏢 Datacom
📍 Brisbane