Job Description We are seeking a friendly and skilled Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show—making sure every guest leaves with a smile and unforgettable memories from check-in to check-out! Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay Master the art of check-in and check-out—keeping things smooth, accurate, and hassle-free for our guests Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism Become a Perth expert! Share insider knowledge about hotel amenities, services,



and local attractions that'll make guests' stays absolutely unforgettable Team up with other departments to make guest requests happen and keep everyone comfortable and happy Keep the front desk looking sharp and organized—your workspace, your pride Handle payments and guest accounts with precision and confidence Be the champion of our hotel's commitment to excellence in customer service and professionalism—you're the difference-maker! Thrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations Offer and deliver valet parking services for our guests who arrive with vehicles

📌 Guest service agent (Australia)
🏢 MERCURE
📍 Australia