Looking for an organised Business Support Officer with strong customer service and administration skills.Your recent company

Our client is a key player in Queensland's $50 billion building industry, employing 235,000 people, they maintain vital assets like schools and hospitals. With 1,500 staff and extensive facilities, it supports regional areas, trains young tradespeople, and swiftly responds to disasters, ensuring community resilience and industry stability. Your new role

- Provide professional customer service and respond to enquiries in a timely manner
- Manage incoming and outgoing calls, emails and general correspondence
- Follow up outstanding maintenance works and invoices with contractors and customers
- Liaise with suppliers, contractors and internal stakeholders to support effective service delivery
- Maintain accurate records and complete high-volume data entry across business systems
- Prepare and update reports, spreadsheets and administrative documentation
- Monitor outstanding requests and ensure appropriate follow-up is completed within required timeframes
- Provide general administrative support while working within a fast-paced, KPI-driven setting
What you'll need to succeed

- Previous experience in administration, business support or customer service




- Strong customer service skills with confidence communicating over the phone and email
- Excellent data entry skills with a high level of accuracy and attention to detail
- Proficiency in Microsoft Office Suite, particularly Excel
- Strong organisational and time management skills with the ability to prioritise competing tasks
- Confidence liaising with contractors, customers and internal stakeholders
- Ability to follow up outstanding tasks and work to set deadlines and KPIs
- Proactive, professional and team-focused approach to work
What you'll get in return

This is a great opportunity to join a busy government team in Rockhampton on a temporary contract from 9 November 2026 to 29 January 2027, with the possibility of extension. You'll gain valuable experience across customer service, contractor coordination, data processing and business administration while working within a supportive and fast-paced environment.What you need to do now

If you're interested in this role, applications can be submitted via the "apply now" button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Business Support Officer (Queensland)
🏢 Hays
📍 Queensland