ICT Support EngineerLocation: Australia

Job Type: Full-time

Workplace Type: On-site / Hybrid

Employment Type: Permanent

About the RoleWe are seeking a skilled and motivated ICT Support Engineer to join our IT support team in Australia. The successful candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology operations.

This is an excellent opportunity for an IT professional who enjoys solving technical problems, supporting end users, maintaining network infrastructure, and delivering reliable technology solutions across business environments.

Key Responsibilities

- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Install, configure, maintain, and upgrade computer systems, applications, and IT equipment.
- Diagnose and resolve operating system, connectivity, and technical performance issues.
- Monitor and maintain IT infrastructure, including servers, networks, and workstations.
- Provide technical assistance to employees and end users through helpdesk and ticketing systems.
- Configure and troubleshoot LAN, WAN, VPN, Wi-Fi, DNS, and DHCP services.
- Manage user accounts, access permissions, and system configurations.
- Perform regular system updates, backups, and maintenance activities.
- Maintain IT documentation, technical reports, and support records.
- Follow cybersecurity policies and ensure compliance with IT security standards.
- Coordinate with IT teams and external vendors to resolve complex technical issues.
- Support IT infrastructure upgrades, system deployments, and technology improvement projects.

Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related discipline.
- Relevant professional experience in ICT support,



IT support, or technical support.
- Strong knowledge of computer hardware, software, operating systems, and network infrastructure.
- Experience with Windows and Linux operating systems; macOS knowledge is an advantage.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
- Experience with Microsoft 365, Active Directory, and user account management.
- Familiarity with IT service management and helpdesk ticketing systems.
- Knowledge of hardware

Preferred Skills
- IT infrastructure support and maintenance
- Network troubleshooting and configuration
- Windows Server and Active Directory administration
- Microsoft 365 administration
- Hardware and software troubleshooting
- IT helpdesk and incident management
- Cybersecurity and system monitoring
- Remote desktop and technical support tools
- Backup and disaster recovery procedures
- Technical documentation and reporting

What We Offer
- Market-competitive salary based on skills and experience.
- Professional development and training opportunities.
- Supportive and collaborative work environment.
- Opportunities to work with modern IT infrastructure and technologies.
- Career progression opportunities.
- Standard employment benefits applicable to the position.

Work EligibilityApplicants must have the legal right to work in Australia or hold an appropriate Australian work visa that permits employment in the role. Any employer sponsorship or relocation support should be included only if it is genuinely available for this specific position. How to ApplyIf you meet the requirements and are interested in this ICT Support Engineer opportunity, please submit your CV/resume through the LinkedIn application process.

We are committed to providing an inclusive recruitment process and considering candidates based on their qualifications, skills, experience, and suitability for the role.

📌 ICT SUPPORT ENGINEER (Sunshine Coast)
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