Company Description OneTeam IT Pty Ltd offers managed IT services, IT infrastructure, and application support to organizations across the Australian market, backed by over 40 years of collective experience in maximizing return on IT investments. The company focuses on trust, clear communication, creativity, responsiveness, and accountability to deliver measurable results for clients.

Our OnGuard Cyber Security offerings keep cyber security and resilience at the core of all services.

OneTeam IT is ISO27001 certified for Information Security, providing additional assurance around data protection and risk management. We also deliver XAAS solutions and reputable IT products from leading vendors.

We have offices in Brisbane, Sydney and Melbourne and clients in all industries around Australia.

This role is based in our Toowong, Brisbane office.

Role Description

Building trusted customer relationships and deliver reliable services for OneTeam IT’s customers. As a Service Delivery Manager, you’ll connect customers, technical teams and business leaders to ensure clear communication and solid customer outcomes.

You’ll own day-to-day service delivery, ensuring contractual commitments and agreed service levels are met while driving continuous improvement. Working with Account Management, Engineering, Professional Services and Project Management, you’ll anticipate risks,



coordinate escalations and align customer expectations with what our teams can deliver.

What you’ll do

- Build trusted customer relationships and lead regular service reviews.
- Lead and mentor service delivery professionals and engineers.
- Work with account management teams to maximise client satisfaction
- Coordinate service escalations and drive resolution across teams.
- Proactively manage service risks, capacity constraints and competing priorities.
- Identify and implement improvements to service quality and operational effectiveness.
- Provide operational input into contracts and renewals to ensure commitments are achievable and commercially sustainable.

What you’ll bring

- A customer-focused approach and the ability to build trusted relationships.
- A collaborative leadership style that brings people together across technical and business teams.
- Clear communication and the ability to set realistic expectations and manage competing priorities.
- A focus on turning service commitments into consistent customer outcomes and continuous improvement.

About the role

This role is about service quality and customer operational outcomes, with clear boundaries between service delivery, sales, account management and project delivery.

- If you enjoy bringing people together, setting realistic expectations and delivering consistent customer outcomes, we’d like to hear from you.

📌 Information Technology Service Delivery Manager (Brisbane City)
🏢 OneTeam IT
📍 Brisbane City