Company Description CitiPower and Powercor own and operate electricity distribution networks that serve approximately 1.2 million customers, enabling the renewable generation that supports a clean energy future. Their networks deliver reliable, safe, and affordable electricity, backed by innovation to manage increasingly complex energy systems. By connecting renewable energy generators and supporting customer technologies like solar, batteries, electric vehicles, and smart appliances, CitiPower and Powercor help customers generate, store, share, and use power in new ways.

The networks span some of Victoria’s highest bushfire risk areas and regions impacted by climate change, so the business prioritizes community safety, system security, and network stability. Teams across strategy, asset management, major projects, field operations, and IT work together to address these challenges and shape the future of energy.

Role Description The IT Desktop Support Analyst is a contract, on-site role based in Melbourne, VIC. This role provides day-to-day technical support for desktop hardware, software, and peripherals, including installing, configuring, and maintaining workstations and related equipment. The analyst responds to service tickets, troubleshoots user issues, and escalates complex problems as needed to ensure minimal disruption to operations.

Responsibilities include user account management, basic network connectivity support, software updates,



and adherence to IT policies and security standards. The role also involves clear communication with internal stakeholders, documenting resolutions, and contributing to continuous improvement of support processes within the IT team.

Qualifications and skills

- Candidates should possess robust Technical Support and Troubleshooting skills for desktop hardware, operating systems, and common business applications.
- Candidates should possess solid Analytical Skills to diagnose issues, identify root causes, and implement effective solutions.
- Candidates should possess foundational Information Technology knowledge, including standard IT tools, ticketing systems, and basic networking concepts.
- Candidates should possess clear and professional Communication skills to support users, document incidents, and collaborate with IT colleagues.
- Relevant experience in desktop or service desk support within a corporate or industrial environment is beneficial.
- Qualifications such as a diploma or degree in Information Technology or related field, or industry certifications (e.g., CompTIA A+, Microsoft or similar) are advantageous.
- Ability to work on-site in Melbourne, VIC, manage multiple priorities, and follow safety, security, and compliance procedures is required.
- Willingness and flexibility to travel regularly across metropolitan and regional Victoria to provide on-site IT support.

📌 IT Desktop Support Analyst (Melbourne)
🏢 CitiPower and Powercor
📍 Melbourne