- Join a supportive, high-performing team delivering great lending outcomes for our customers.
- Permanent, full-time role | Hybrid work arrangements on offer after training | Based in Newcastle.

Purpose of the role

At NGM Group, we’re passionate about making the lending journey as smooth as possible for our customers, supported by accurate processes, great service, and strong teamwork.

To support this journey, we’re excited to offer a permanent, full-time opportunity within our Lending Operations team, supporting Greater Bank products. Reporting to the Mortgage Processing Manager, you’ll become part of a team-oriented, high-performing team in a dynamic, fast-paced environment. Your role will focus on ensuring loan documentation is accurate and compliant, while delivering exceptional service to both internal and external customers.

What Success Looks Like

- Ensuring compliance of loan documentation in accordance with Greater Bank’s policies, procedures, and legislative requirements.
- Authorising loans ready for funding and coordinating settlement arrangements, including the certification of title.
- Reviewing security documentation to protect Greater Banks’ interests and verification of loan conditions being met.
- Ensuring the continuous, timely, and accurate workflow of documentation to meet service standards.

What You'll Bring

- Demonstrated commitment to delivering high-quality customer service.
- Strong computer literacy, with proficiency across the Microsoft Office suite.
- Ability to work effectively within a fast-paced team environment while also managing tasks independently.
- Proven attention to detail with a high level of accuracy.
- Experience within a lending or loans administration environment.
- Exposure to a conveyancing environment,



including conducting settlements and preparing documents for registration, is highly regarded but not essential.

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

- Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.
- Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
- Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.
- Recognised as a 2026 Employer of Choice Excellence Awardee, we’re proud to create a workplace where our people can grow, connect, and make a meaningful impact.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent.



With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
- Own the action – We build trust by doing things the right way, with honesty and transparency.
- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
- Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Mortgage Processing Officer (Newcastle)
🏢 NGM Group
📍 Newcastle