Company Description Ophthalmic Trials Australia (OTA) evolved from more than 20 years of experience in optometry and specialist eye care within Mark Hinds Optometrists. OTA is dedicated to conducting clinical trials and targeted research to help save sight and improve quality of life. The team focuses on studies that enhance treatments for anterior eye conditions and address critical questions in eye health.

OTA’s work contributes to medical advances that benefit patients, clinicians, and the broader eye care community. Prospective team members will join an organization driven by evidence-based practice and patient-centered research.

Role Description The Optical Assistant / Front Office role is a full-time, in office position based in Newstead, QLD. This role involves welcoming patients, managing reception duties, and ensuring a smooth flow of appointments and clinical trial visits. Daily tasks include answering phones, scheduling and confirming appointments, handling patient enquiries, and supporting optometrists and clinical staff with documentation and basic administrative tasks.

The Optical

Assistant / Front Office team member helps maintain accurate records, prepares patients for assessments,



and provides clear information about visit processes. The role also includes handling payments, coordinating patient follow-up, and contributing to a professional, supportive, and organized clinic environment.

Qualifications

- Strong Interpersonal Skills and a focus on Customer Satisfaction to support patients throughout their visits and trial participation.
- Excellent Communication and Customer Service skills to manage enquiries, bookings, and front office interactions in a professional manner.
- Basic understanding or interest in Optometry and eye health to assist with clinic workflows and support clinical trial activities.
- Proficiency with office software, appointment scheduling systems, and accurate data entry.
- Previous experience in a healthcare, medical reception, or optical practice environment is highly beneficial.
- Ability to work collaboratively in a small team, manage time effectively, and handle sensitive patient information with confidentiality.
- High attention to detail, reliable work habits, and a commitment to patient-centered care.

📌 Optical Assistant / Front Office (Queensland)
🏢 Ophthalmic Trials Australia
📍 Queensland