Process Excellence (PEX) Analyst

As a Process Excellence (PEX) Analyst with Flight Centre Travel Group, you will play a key role in supporting our Transactional Finance function by identifying opportunities to improve, standardise and simplify end-to-end finance processes. You will use data, collaboration and process improvement methodologies to help create more efficient, accurate and scalable ways of working. Working closely with the PEX team and key stakeholders, you will help turn insights into practical solutions that improve operational performance and support sustainable business growth.

What you will be responsible for

- Analyse & improve processes: You will analyse current business processes, identify inefficiencies and help develop solutions that optimise workflows and improve efficiency.
- Use data to drive insights: You will collect and interpret data, develop insights and support recommendations that improve operational performance and accuracy.
- Support improvement projects: You will participate in process improvement initiatives from initiation through to implementation, helping manage timelines and track outcomes.
- Partner with stakeholders: You will collaborate with cross-functional teams to understand business requirements and ensure improvements are aligned with organisational needs.
- Implement change: You will assist with introducing new processes and tools, providing training and support to help teams successfully adopt changes.
- Measure success: You will develop and maintain KPIs to track the effectiveness of process changes and identify further opportunities for continuous improvement.
- Apply process excellence methodologies: You will learn and apply Lean, Six Sigma and other continuous improvement methodologies to help eliminate waste and increase efficiency.
- Document & standardise: You will create and maintain process maps, Standard Operating Procedures (SOPs)



and other documentation to support consistent ways of working.

What you will bring

- Relevant experience: You will bring 1–2 years' experience in business analysis, process improvement or a similar role, ideally with experience in transactional finance.
- Analytical mindset: You will be confident working with data and have an interest in using insights to identify inefficiencies and recommend improvements.
- Process improvement knowledge: You will have exposure to Lean, Six Sigma or continuous improvement methodologies, with a willingness to further develop your skills.
- Technology skills: You will have basic data analysis skills and familiarity with tools such as Excel, Power BI or similar platforms.
- Problem-solving skills: You will be naturally curious, solutions-focused and motivated by finding better ways of working.
- Communication & collaboration: You will have strong verbal and written communication skills and the ability to build effective relationships with cross-functional teams and stakeholders.
- Adaptability: You will be comfortable working in a fast-paced environment, managing changing priorities and supporting teams through change.
- Qualifications: You will have a tertiary qualification in a relevant field, with an interest in developing your knowledge of process mapping and workflow tools such as PRIME, Lucidchart or Visio.

What you'll Enjoy: ??‍♀️Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

?? Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

?Development: Individualised Learning & Development pathway options

?Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

?Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

?Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

?Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

?Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

?Mental Health: Support and Employee Assistance Program for staff and family

?Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

?? Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

? Sustainability: The protection of our workplace is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

? Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

📌 Process Excellence (PEX) Analyst - Sydney, NSW (New South Wales)
🏢 Flight Centre
📍 New South Wales