- Cleveland Location
- Varied role where you'll become the hub of the office
- Equivalent to $90K including Super + lunch provided daily!

Do you genuinely love helping people and pride yourself on delivering exceptional customer service?

Are you someone who is naturally compassionate, enjoys variety and is happy to roll up your sleeves and help wherever needed?

Our client is a well-established not-for-profit organisation doing some wonderful work supporting people experiencing homelessness. They are looking for a friendly, capable and organised person to join their small, close-knit team in a varied role.

This is a fantastic opportunity for someone who enjoys dealing with people from all walks of life, has strong communication skills and would love to work for an organisation where they can make a genuine difference.

Working closely with a small and supportive team, you'll be involved in everything from customer service and administration through to assisting donors and supporters, coordinating orders and helping ensure the office runs smoothly.

Your responsibilities will include:

- Responding to incoming calls, emails and enquiries from donors, supporters and members of the public
- Providing exceptional customer service with warmth, professionalism and compassion
- Developing a strong understanding of the organisation and confidently explaining the important work they do
- Building positive relationships with donors, supporters and community organisations
- Providing general administration support, maintaining records and updating databases including use of HubSpot
- Processing donations, issuing receipts and assisting with basic accounts administration
- Coordinating orders,



deliveries and shipments
- Assisting with fundraising activities, events and community initiatives
- Assisting people experiencing homelessness with practical support and information
- Preparing daily lunches, tea and coffee for the small team (lunch is provided for you too!)
- Helping keep the kitchen, office and general work areas clean, tidy and organised
- Assisting with other day-to-day tasks to support the team

Workplace Benefits include:

- $90K including Super (including NFP salary packaging benefit)
- Lunch provided daily
- Friendly, supportive and close-knit team
- Diverse role where no two days are quite the same
- Reliable, full-time position based in Cleveland
- Opportunity to work for an organisation making a genuine difference

To be successful in this role, you will have:

- Previous experience in customer service, administration or a similar office-based role
- Strong written and verbal communication skills – this is essential!
- A genuine passion for providing exceptional customer service
- A warm, friendly and compassionate nature with the ability to relate to people from all walks of life
- Strong organisational skills and excellent attention to detail
- Confidence using Microsoft Office + Google workspace
- Experience in Quickbooks and Hubspot preferred
- Initiative, common sense and the ability to work independently
- A positive, flexible attitude and willingness to help wherever needed
- A current driver's licence

If you're looking for a varied role where you'll be appreciated, enjoy working with lovely people and have the opportunity to contribute to a genuinely worthwhile cause, we'd love to hear from you! Apply now to Jacquie Speirs.
#SCR-jacquie-speirs

📌 Administration Assistant (Cleveland)
🏢 Volare Recruitment
📍 Cleveland