Silverchain Group is one of Australia's leading home care specialists, providing health and aged care services to 140,000 clients a year. We have been trusted by Australians to deliver care that is differentiated by quality and safety for over 130 years.

Silverchain provides home care services in all states of Australia, and the ACT in partnership with our clients, as well as governments, health networks, hospitals, retirement communities, and private companies. We employ nurses, doctors, allied health, care workers, and a dedicated research and innovation division

Reporting to the Project Manager – People & Culture, senior specialist role responsible for leading business analysis across complex People & Culture technology initiatives, with particular focus on HRIS, payroll and workforce solutions. The role provides specialist analysis and advice across the end-to-end project lifecycle and is accountable for ensuring business requirements, process designs and solution outcomes are complete, fit for purpose and aligned to organisational objectives.

Working with senior business stakeholders, subject matter experts, technology teams and implementation partners, the role independently leads complex requirements and process analysis, evaluates solution options and trade-offs, challenges proposed designs and provides evidence-based recommendations to support significant business and technology decisions.

What's on offer

- Fixed-term 12-month position, Monday–Friday 76 hours per fortnight.
- Hybrid role based in WA, SA, VIC, QLD or NSW.
- Working for a non-profit organisation, you can salary package up to $18,500 tax free.

- Everyday discounts, including vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
- Comprehensive health and wellbeing resources and support.

What we're looking for

- Relevant tertiary qualifications in Business, Information Technology, Human Resources, Commerce or a related discipline.
- Experience as a senior or specialist Business Analyst delivering complex HRIS, payroll and workforce technology transformation within large, complex organisations.

- Deep understanding of HR,



payroll and workforce business processes, their interdependencies, data requirements, controls and downstream operational impacts.

- Strong experience eliciting, analysing and documenting business requirements, functional requirements, user stories, process maps and acceptance criteria.

- Experience partnering with implementation vendors and reviewing solution designs, requirements traceability and deliverables.

- Proven experience supporting the full project lifecycle, including requirements analysis, design, testing, implementation and transition to business as usual.

- Strong workshop facilitation, stakeholder engagement, negotiation and relationship management skills.

- Excellent analytical, problem-solving and critical-thinking capabilities.

- Ability to translate complex business requirements into clear, structured and testable documentation.

- Experience with HRIS and payroll platforms, including SAP and PayGlobal, highly desirable.

- Experience working in health, aged care, community services or not-for-profit organisations highly regarded.

The role

As a Business Analyst you will:

- Lead the analysis and definition of complex business, functional and non-functional requirements across HRIS, payroll and workforce technology initiatives.
- Own the quality, completeness and traceability of business requirements, ensuring requirements remain aligned through design, build, testing and implementation.

- Lead current and future-state process analysis, identifying opportunities for process simplification, standardisation and improvement.

- Provide specialist advice on HRIS, payroll and workforce processes and technology, informing solution design and implementation decisions.





- Critically evaluate and challenge vendor solution designs to ensure proposed solutions address business requirements, operational needs and intended outcomes.

- Lead options analysis and develop recommendations on complex business and solution decisions, considering impacts, risks, dependencies, benefits and trade-offs.

- Identify and resolve complex requirements and functional issues, escalating decisions where broader business, commercial or strategic authority is required.

- Lead business acceptance of solutions, including acceptance criteria, requirements traceability, UAT approach, defect prioritisation and recommendation of readiness for business sign-off.

- Provide authoritative analysis and advice to senior stakeholders and governance forums to enable informed decision-making.

- Apply and promote high standards of business analysis practice, ensuring analysis artefacts and decisions are robust, consistent and traceable.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is secure, personal, connected and effective. We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility. As a not-for-profit organisation, our ambition is to create a better home care system for all Australians and we develop innovative models of care to set the industry benchmark. We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply'.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, and cultural backgrounds.

📌 Business Analyst (Western Australia)
🏢 SilverChain
📍 Western Australia