APS2 Processing Officer & APS4 Claims Support Officer Location: APS2 - Canberra, ACT or Melbourne, VIC | APS4 - Canberra, ACT
Contract: Labour hire to 30 June 2027, with an extension option of up to 6 months
Pay: APS2 - $40 - $50 p/h including super (negotiable) | APS4 - $60 - $70 p/h including super (negotiable)
Work type: Full-time, 37.5 hours per week
Work arrangement: Hybrid after initial office-based onboarding, with specific arrangements agreed with your supervisor on a case-by-case basis
Clearance: Must hold a current Baseline clearance or above

About the Role
Our Federal Government client is recruiting four contractors across two claims-related teams.

The APS2 Processing Officer is a hands-on financial and administrative processing role. You will process straightforward payments, maintain accurate records and provide routine information to stakeholders.

The APS4 Claims Support Officers work more closely with claims management activities. You will research information, prepare claim documents, maintain case records and handle moderately complex stakeholder enquiries.

What You'll Be Doing
APS2 Processing Officer - 1 position

- Process straightforward payments within set procedures and timeframes
- Complete administrative processing and data entry
- Code, classify, check and maintain records and files
- Deliver records management and payment services
- Provide routine information and customer service to stakeholders
- Escalate issues when required
- Support improvements to claims financial processing

APS4 Claims Support Officer - 3 positions

- Support claims management activities against approved Claim Plans
- Research information and apply policy,



legislation and guidance
- Prepare claim decision documents and requests for information
- Maintain accurate claim and case records
- Handle moderately complex stakeholder enquiries
- Coordinate and follow up stakeholder meetings and case conferences
- Prepare accurate correspondence
- Support invoice approvals within approved Claim Plans

What You Bring (Essential Criteria)
For the APS2 role:

- You've performed accurate payment, invoice or similar transaction processing
- You can maintain records, files and data accurately
- You can follow procedures, meet service timeframes and escalate issues appropriately
- You're comfortable providing routine customer service by phone or email

For the APS4 roles:

- You've worked in claims, case management or a comparable service-delivery environment
- You can research information, interpret guidance and apply judgement
- You've prepared accurate correspondence, decision documents or case records
- You can handle moderately complex enquiries with internal and external stakeholders

For all roles:

- You're an Australian citizen
- You must hold a current Baseline clearance or above

Nice to Have (Desirable Criteria)
APS2:

- Accounts payable experience
- Records management experience
- Claims, compensation or financial-processing experience

APS4:

- Workers compensation, claims management or insurance experience
- Pracsys or comparable claims-management system experience
- Relevant claims, health, business, administration or finance competencies

Roles like these move rapid - apply now. Effective People offers free payroll, so no payroll fee is deducted from your rate.

📌 Processing Officer & Claims Support Officers (Melbourne)
🏢 Effective People
📍 Melbourne