About the Company

Youturn. At Youturn, you'll be part of a purpose-driven organisation committed to creating safe, inclusive, and supportive communities across Australia. Our work supports people through some of life's most challenging circumstances, and every role contributes to meaningful and lasting outcomes.

About the Role

We're seeking a motivated and strategic Service Development Lead to help shape the future of Australia's leading postvention service, StandBy Support After Suicide. This full-time fixed-term opportunity through to 30 June 2027 is responsible for driving service improvement initiatives, leading strategic projects, and ensuring our programs continue to deliver high-quality, responsive support to individuals and communities impacted by suicide. While the role supports a national service, we're also open to applications from candidates based in Queensland, New South Wales, South Australia, and Tasmania, with flexible working arrangements available for the right person.

If you're passionate about using evidence to improve services, enjoy managing complex projects, and thrive on building relationships with a diverse range of stakeholders, this is an prospect to make a genuine national impact.

Responsibilities

- Coordinate strategic service development and improvement projects across the StandBy program.
- Research, analyse, and translate evidence into practical service design and improvement initiatives.
- Coordinate stakeholder consultations with providers, people with lived experience, researchers, and sector experts.
- Develop recommendations, frameworks, resources,



and implementation plans that strengthen service delivery.
- Manage project timelines, risks, reporting, and outcomes to ensure successful delivery.
- Support change management activities that embed new initiatives across the organisation.
- Contribute to a culture of continuous improvement, innovation, and evidence-informed practice.
- Every improvement made through the StandBy program helps strengthen support for people and communities impacted by suicide.
- As the Service Development Lead, you'll play a critical role in shaping programs, influencing best practice, and ensuring services remain responsive to the evolving needs of those we serve.

Qualifications

- Relevant tertiary qualification in Social Work, Psychology, Human Services, Public Health, Community Services, Project Management, Organisational Development, or a related discipline.

Required Skills

- Proven experience managing complex projects from planning through to implementation and evaluation.
- Demonstrated experience leading service development, continuous improvement, and organisational change initiatives.
- Demonstrated understanding of service design and practice, including service models, models of care,



theoretical and practice frameworks, and the application of these to evidence-informed service development and improvement.
- Solid analytical, research, and problem-solving capabilities.
- Experience conducting literature reviews and translating evidence into practical outcomes.
- Exceptional stakeholder engagement, consultation, and relationship management skills.
- Excellent written and verbal communication skills.
- You are a collaborative and proactive leader who enjoys bringing people together to create meaningful change.
- You can confidently navigate complexity, manage competing priorities, and build strong partnerships across diverse stakeholder groups.
- Most importantly, you're committed to improving outcomes for individuals, families, and communities through evidence-informed and person-centred approaches.
- Current Australian Driver Licence.
- Current Working with Children Check relevant to your state or territory.

Preferred Skills

- Qualifications or additional experience in Health Management, Project Management, or Change Management.
- Lived experience of being impacted or bereaved by suicide.

Pay range and compensation package

SCHADS 6.1 - $115,339 +NFP Salary Sacrifice + Employee Benefits Program

Equal Opportunity Statement

Youturn is an Equal Chance Employer. We strongly encourage applications from First Nations peoples, people with lived experience, culturally and linguistically diverse communities, people with disability, and members of the LGBTQIA+ community.

📌 Service Development Lead (Australia)
🏢 Youturn
📍 Australia