Job Type: Permanent - Full Time

Location: Sydney NSW

Job Category: Call Centre and Customer Service

About Land Registry Services (LRS)

NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today’s digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.

In recent years, we’ve modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It’s a symbol of where we’ve come from and where we’re heading.

At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.

Your Opportunity

This role is responsible for answering incoming customer calls, using LRS policies to solve customer issues concerning land information and directing calls through various channels when necessary. Often the first point of contact for customer issues this role requires commitment to customer satisfaction. Responding to inquiries on all matters relating to the operations, practices and procedures for Dealings Registration & Search, a division within LRS.

Your Responsibilities

- Provide timely, high-quality customer service to customers.
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
- Respond to both clients and staff through all Contact Centre channels.
- Perform administrative activities to support the Contact Centre Supervisor.
- Contribute to the development of recent ideas,



including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace.
- Proactively manage and meet the KPI’s and requirements of the Concession Deed.

About You Desired Skills and Experience To Be Successful In This Role You Will Have

- Demonstrated experience in providing excellent customer service in a service centre or frontline service environment.
- Excellent analytical and problem-solving skills
- Conflict resolution skills
- Organisational & time management skills
- Leadership skills for managing, coaching, mentoring and developing staff
- Excellent communication and customer service skills at all levels within an organisation
- High level interpersonal, negotiation and networking skills to maintain relationships and achieve high service standards

Desirable, But Not Necessary

- Experience within land registry, conveyancing, surveying, property, planning or related regulatory environments will be highly regarded, particularly where you've managed documentation, stakeholder enquiries or administrative processes.

Why Join Us At NSW LRS we’re fostering a welcoming, connected, and fair workplace, where you can be yourself and thrive:

- Our differences are our strength
- You belong at NSW LRS
- Gender equity and equality
- Family comes first at LRS
- Women in Leadership program
- Your wellbeing matters

NSW LRS is committed to building a diverse, inclusive, and accessible workplace. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and people from culturally diverse backgrounds. Note: NSW LRS does not accept unsolicited resumes from recruitment agencies or search firms.

📌 Support Officer, Contact Centre (Sydney)
🏢 NSW Land Registry Services
📍 Sydney