Job Descriptionn
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IT Service Management Coordinator ANZ

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Combine hands-on IT support with project delivery while growing your expertise in Microsoft 365, Azure, cloud technologies and infrastructure.

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At Essity, we create innovative products and solutions that improve everyday well-being for millions of people around the world. We're looking for an experienced and customer-focused IT Service Management Coordinator to join our ANZ IT team based in Springvale and play a key role in ensuring the reliability, performance, and continuous improvement of our technology environment.

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This is an opportunity to work across local, regional, and global teams, supporting critical business systems while contributing to technology initiatives that help our people work effectively and efficiently.

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About the Role

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Reporting to our Team Leader - IT Operations, the IT Service Management Coordinator is responsible for supporting the stability, performance, and ongoing enhancement of Essity's IT infrastructure and services across Australia and New Zealand.

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You will act as a trusted technology partner for internal stakeholders, providing technical expertise across Microsoft technologies, cloud platforms, infrastructure, networks, and end-user support. Working closely with regional and global IT teams, you will help deliver a seamless technology experience while identifying opportunities for continuous improvement.

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This role suits an IT professional with strong technical capability, a customer-centric mindset, and a passion for continuous improvement. You'll have the opportunity to influence how IT services are delivered across ANZ while contributing to regional and global technology initiatives.

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What You Will Do

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- Provide Level 1- 3 support across infrastructure, networking, end-user technologies, and business-critical systems.
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- Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, Share Point, and One Drive.
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- Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
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- Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
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- Support change management activities while minimising disruption to business operations.
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- Identify opportunities to improve system performance, user experience, and operational efficiency.
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Who You Are

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We're looking for someone who brings a blend of technical expertise, strong stakeholder management skills, and a customer-first mindset. You'll have:

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- 3-5 years' experience in IT infrastructure, systems administration, or IT operations
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- Strong hands-on experience supporting Microsoft technologies, including Microsoft 365, Exchange Online, Teams, Share Point, and One Drive
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- Strong communication skills and the ability to build relationships with both technical and non-technical stakeholders
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- A proactive, solutions-focused approach and a passion for delivering great service
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It would be great if you also have:

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- Microsoft certifications
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- Exposure to regional or global IT environments
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What We Can Offer You

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Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the setting. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

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Innovate for Good | Excel Together | Be You With Us

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Please note that we are seeking to appoint the successful candidate in January 2027 and will be progressing suitable applicants throughout the recruitment process accordingly.

Application End Date:n 01 Dec 2026Job Requisition ID:Essity266421n

📌 IT Service Management Coordinator ANZ (Melbourne)
🏢 Essity
📍 Melbourne