Shape Bupa’s future control environment, not just oversee it. Lead risk-by-design transformation, embedding automated controls and strengthening operational resilience from the outset.

12 Month Opportunity

Location: Melbourne or Adelaide

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers.

As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The Purpose of This Job

Help shape a more resilient, efficient and member-centric operating model as our Senior Process, Risk & Controls Manager. As part of the Capability Modernisation Program, you’ll lead the design, implementation and embedding of the future-state operational control workplace, bringing processes, technology and controls together from the outset.

Partnering with teams across operations, claims integrity, technology, architecture, cyber, risk and compliance, you’ll embed risk and control considerations into end‑to‑end process and platform design. You’ll drive the shift from manual, reactive and detective controls towards automated, preventative and continuously monitored controls, wherever appropriate.

You’ll define the risk and control elements of the target operating model, establish control design principles and standards, and ensure controls are documented within future‑state process maps. Your remit will also include developing the control automation roadmap, providing design assurance, assessing control readiness for go‑live,



delivering operational readiness control sign‑off and reviewing control effectiveness after implementation.

Success means reducing reliance on manual controls, strengthening regulatory compliance and operational resilience, and embedding effective automated controls within the new platform. Above all, your work will help reduce operational risk and deliver better outcomes for members.

What You'll Be Responsible For

Future‑State Process & Control Design

- Lead the design of end‑to‑end controls and improve control effectiveness in the future state operational processes across all health insurance capabilities in Capability Modernisation.
- Embed “control by design” principles into future‑state operating models.
- Ensure risks and controls are considered during process redesign rather than after design completion.
- Ensure segregation of duties is embedded into future‑state processes.

AI and Intelligent Automation

- Identify opportunities to embed AI‑enabled controls
- Design data driven monitoring to identify emerging operational risks before customer impacts occur

Risk & Control Transformation

- Develop the Capability Modernisation Program target state control strategy
- Design the target operational control framework for the new platform.
- Transition from manual detective controls to automated preventative controls wherever feasible.
- Eliminate redundant and duplicate controls inherited from legacy platforms.
- Define automated control requirements for system configuration.
- Design continuous monitoring and exception‑based controls.
- Ensure controls are measurable, testable and sustainable.

Program Governance

- Provide risk and control leadership across all program workstreams.
- Review solution designs and architecture from a risk and controls perspective.
- Contribute to design governance forums.
- Ensure risks, assumptions, issues and decisions are appropriately documented.
- Escalate material design risks to Program Steering Committees.

Technology Partnership

- Partner with Technology, Enterprise Architecture and Delivery teams to embed automated, risk

📌 Senior Process Risk and Controls Manager (Melbourne)
🏢 Bupa Anz
📍 Melbourne