Join the World of ZHIVAGO

Position: Ecommerce & Administration Assistant

Founded in 2011, ZHIVAGO is an Australian cruelty-free womenswear label known internationally for its tailored ready-to-wear, avant-garde separates and statement evening wear.

We are seeking a capable and organised Ecommerce & Administration Assistant with proven administration experience to support our team at our Perth office.

This role would suit someone with a background in retail administration, office administration or customer-facing admin who wants to apply their skills within the fashion industry. Previous fashion industry experience is not essential, but robust administration skills are required.

Ideally, this is a full-time role, but part time will be considered for the right candidate.

What You’ll Be Doing

You’ll support the daily operations of the brand, ensuring orders are processed accurately, shipments are coordinated and customers receive helpful, skilled service.

Your responsibilities will include:

- Processing online and wholesale orders, submitting orders to our warehouse and following up on dispatch.

- Coordinating shipments, tracking deliveries and resolving order queries.

- Responding to customer enquiries, including advice on sizing, fit, fabrics and product availability as you learn the range.

- Handling online returns and exchanges.

- Updating website product information and listings as needed.

- Liaising with local and international sales and PR agencies on orders, product information and administrative requests.

- Assisting wholesale clients with incoming orders and enquiries.

- Preparing invoices, shipping labels and documentation.

- Maintaining accurate records, documents and spreadsheets.





- Handling general administration to support smooth day-to-day operations.

This role includes supporting existing customers and liaising with sales and PR agencies. It does not involve sales outreach or sourcing new accounts.

What We’re Looking For

- Proven administration experience in an office, retail or customer service environment.

- Strong computer skills, including confidence working with documents, spreadsheets and accurate data entry.

- Excellent written and verbal communication.

- Strong organisational skills and attention to detail.

- The ability to manage multiple priorities, meet deadlines and follow tasks through to completion.

- A reliable, professional and proactive approach.

- A willingness to learn our collections and provide informed product advice to customers.

Bonus skills—not essential:

- Familiarity with ecommerce platforms such as WooCommerce.

- Experience with accounting, order management or POS software.

- Experience processing orders or liaising with warehouses and wholesale accounts.

Why Join ZHIVAGO?

You’ll be part of an established international fashion label, working alongside our Perth team and communicating with customers, warehouses, and sales and PR agencies locally and overseas.

The role offers hands-on experience across ecommerce, customer service and brand operations, with the opportunity to build your knowledge of our collections and the business behind them. This role also offers scope to develop your skills and progress into other areas of the business as you grow with ZHIVAGO.

If you’re organised, detail-focused and ready to bring your administration skills to ZHIVAGO, we’d love to hear from you.

📌 Ecommerce & Administration Assistant (Perth)
🏢 Zhivago
📍 Perth