About the role

Mantra Hobart Airport is seeking a Senior Receptionist - Front Office Shift Leader to join our dynamic front office team in Cambridge, Tasmania. This is a full-time position that combines exceptional guest service delivery with leadership responsibilities. You will be the driving force behind our front office operations during your shifts, ensuring every guest receives a warm welcome and outstanding service from the moment they arrive. This role is crucial to maintaining the high standards and reputation that Mantra Hobart Airport is known for, and you will play a vital part in creating memorable experiences for our guests whilst leading and supporting your team.

Key responsibilities

Provide exceptional front desk service to all guests, ensuring a professional, friendly and efficient check-in and check-out experience

- Lead and supervise front office staff during your assigned shifts, providing guidance, support and coaching to team members

- Manage guest enquiries and concerns promptly, resolving issues with discretion and maintaining a positive guest experience

- Process reservations, payments and guest accounts accurately using our property management system

- Maintain comprehensive knowledge of hotel facilities, local attractions and services to provide informed recommendations to guests

- Oversee front office operations during shifts, including rotas, task delegation and quality assurance

- Manage group arrivals and special requests, liaising with other departments to ensure seamless service delivery

- Maintain the appearance and cleanliness of the front office area and public spaces

- Follow all company policies, procedures and security protocols, including health and safety requirements

- Report to management on shift operations,



guest feedback and any incidents or concerns

- Contribute to revenue optimisation by promoting hotel services, packages and facilities to guests

What we're looking for

Proven experience working in a front office or reception role within a hospitality environment, ideally within a hotel or similar guest-focused establishment

- Demonstrated leadership experience with the ability to motivate, support and develop team members

- Exceptional customer service skills with a genuine passion for delivering outstanding guest experiences

- Strong proficiency with property management systems and front office technology

- Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues from diverse backgrounds

- Organisational abilities and the capacity to manage multiple tasks simultaneously in a fast-paced environment

- Problem-solving skills with a proactive approach to resolving guest issues

- Professional appearance and demeanour with strong attention to detail

- Flexibility to work shifts, including early mornings, late evenings and weekends as required

- Current or recent hospitality qualifications or certifications (preferred but not essential)

- Knowledge of the Hobart area and local attractions (desirable)

What we offer

Mantra Hobart Airport is committed to creating a positive and supportive workplace where our team members can thrive.



We offer a range of benefits designed to enhance your career and wellbeing, including competitive remuneration, opportunities for professional development and advancement within our hospitality group, a supportive team environment, and access to employee discounts across Mantra properties. We recognise the importance of work-life balance and strive to create a flexible workplace culture where you can succeed both professionally and personally. Additionally, we provide ongoing training and development opportunities to support your career progression within the hospitality industry.

About us

Mantra Hobart Airport is part of the Mantra Group, a leading Australian hospitality provider committed to delivering exceptional guest experiences. Located conveniently near Hobart Airport, our property welcomes business travellers, tourists and families seeking comfortable accommodation and warm hospitality. We pride ourselves on creating welcoming environments where guests feel valued and cared for, and our team is the heart of everything we do. Our commitment to excellence, integrity and guest satisfaction reflects in every interaction, and we are dedicated to fostering an inclusive workplace culture that celebrates diversity and supports the growth and development of our team members.

Apply now

If you are an experienced front office professional with solid leadership qualities and a passion for hospitality, we would love to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you believe you would be an excellent fit for this role. Join the Mantra Hobart Airport team and make a real difference in creating exceptional guest experiences every day.

📌 Senior Receptionist - Front Office Shift Leder (Town of Cambridge)
🏢 Mantra Hobart Airport
📍 Town of Cambridge