Role: Client Services Officer

Employment Type: Permanent, Part Time

Locations: Across Black Swan Health locations

PLUS, Superannuation contribution

PLUS, Salary Package benefits of up to $18,500 – See benefits outlined below.

Our Values

Compassion, People Focused, Inclusion, Integrity, Respect, Teamwork

About Us

At Black Swan Health, we pride ourselves on our evidence-based, practical approach to supporting the health of everyone in WA. Our vision is to lead the way in the delivery of health care and disability supports and services through our portfolio of mental health, primary health, and disability services.

Black Swan Health is a multi-award winning, independent not-for-profit organisation. We offer a broad range of services, delivered by a highly skilled, diverse workforce. Our teams are made up of experts in their field, passionate about delivering the very best evidence-based support to our clients.

The Role

This role is responsible for being the face of the service and the first point of contact with clients in person, via email and over the phone. It involves providing a warm, welcoming demeanour and providing clear communication. This role involves various administration tasks including front desk support, appointment and diary management and the timely processing of payments and claims.

It is a key role in the success of the service, ensuring clients feel welcome and are treated a professional manner with a helpful attitude creating a positive initial and ongoing impression of the service.

The successful candidate will

- Greet all clients in person and over the phone and are welcomed and attended to promptly

- Contact clients to book initial appointments, reviews and confirmation of group sessions

- Process client Medicare and DVA claims and private health fund rebates





- Manage and maintain a high standard of presentation of the reception area

- Work with other members of the administration team to ensure clinicians diaries are kept full

- Collaborate with other admin team members to provide support where needed

- Have a minimum of 2 years’ experience in a similar role

- Possess a high attention to detail with good problem-solving skills, and the ability to seek assistance

- Have previous experience with client database systems

- Demonstrate well developed organisational skills including prioritising, managing competing deadlines and demands in a busy environment

The perks

- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

- Novated leasing

- Work related expenses

- Self-education

- Employee support through our dedicated free Employee Assistance Program (EAP)

Shortlisting will commence immediately.

- For enquiries regarding the position, please contact Ray Midwood, Allied Health Manager on 04•• ••• 669.

- To find out more about us go to www.blackswanhealth.com.au.

- To apply for the role, you must submit a brief cover letter addressing the listed job requirements along with your résumé.

Due to the high number of applications, only shortlisted applicants will be contacted.

Please note we do not accept applications from recruitment agencies.

Black Swan Health Limited is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.

We welcome all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation, and gender identity.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, from culturally diverse backgrounds and people with disabilities.

📌 Client Services Officer (Osborne Park)
🏢 Black Swan Health
📍 Osborne Park