Lead and develop a national support team at an award-winning SMSF audit firm

Are you an experienced team leader who brings out the best in people and thrives in a fast-paced, deadline-driven environment? ASF Audits, a nationally recognised leader in SMSF audit, is looking for a Business Support Team Lead to lead, manage and develop our Business Support team across our Adelaide and Melbourne offices.

Why Choose ASF Audits?

- Lead a team at the heart of the business: Take ownership of a national team that is central to delivering high-quality SMSF audit services.

- Make a real impact: Shape how the team works, drive process improvement and champion your team's ideas across the business.

- Supportive and welcoming environment: Join a team that values respect, collaboration, and continuous improvement.

- Excellent work-life balance: Enjoy a culture that promotes well-being, flexibility, and social connection.

About Us

ASF Audits is consistently recognised in the Financial Review Top 100 Accounting Firms and Financial Review Fast 100 and celebrated for our innovation and excellence in the audit of Self-Managed Superannuation Funds (SMSFs). With offices in both Adelaide and Melbourne CBD, and a nationwide client base, we continue to experience strong growth in the SMSF sector.

At ASF Audits, we are committed to supporting our people. We embrace diversity, foster teamwork, and encourage professional development, ensuring everyone can thrive and contribute to our ongoing success.

The Role

Reporting to the Audit Director, you will lead our Business Support Specialist and Business Support Officers across all ASF Audits locations. With a primary focus on people leadership, you will be accountable for the team's performance, engagement, capability and wellbeing, ensuring the team consistently delivers high-quality business support services in line with business priorities and ATO lodgement deadlines.

People leadership

- Lead, manage and support the Business Support team across all locations, acting as the first point of contact for day-to-day people matters.





- Set clear expectations and hold regular one-on-ones covering workload, progress, development and wellbeing.

- Build and maintain a positive, inclusive and collaborative team culture that reflects ASF Audits' values.

- Identify and address performance or conduct concerns early, in partnership with the People and Talent team.

- Manage leave and resourcing to ensure team coverage, particularly during peak periods.

- Participate in the recruitment, selection and onboarding of new team members.

Team performance and development

- Monitor and report on team and individual performance against KPIs, quality standards and deadlines.

- Complete performance reviews in line with the annual performance review cycle.

- Coach and mentor team members, providing regular feedback and supporting individual development plans.

- Ensure the team is trained on all BSO tasks and current procedures, using cross-training to build capability and reduce key-person risk.

- Recognise and celebrate individual and team achievements.

Workflow and operations

- Oversee team workflow, including new client onboarding, new fund setup, pre-audit and audit sign-offs, allocating work based on capacity and capability.

- Ensure deadlines are achieved during peak period and in line with ATO lodgement dates.

- Oversee the administration procedures manual and implement streamlined processes across all locations.

- Assist with SMSF pre-audit processes and complete the SMSF audit process as required.

Communication and collaboration

- Run regular team meetings and deliver communications across all locations so the team is across business initiatives and changes.





- Collaborate with Audit Directors and other teams to ensure operational needs are met and work is delivered.

- Act as the single point of contact to the Audit Director, capturing improvement and technology ideas from the team and escalating them appropriately.

- Undertake other relevant duties as determined by the Audit Director.

To be successful in this role you will need

- Demonstrated experience leading and managing a team, ideally in an administrative or business support environment.

- Proven ability to manage team performance, including monitoring KPIs, conducting performance reviews and addressing underperformance.

- Strong coaching and mentoring skills, with a genuine interest in developing others.

- Experience managing workflow and competing deadlines in a high-volume environment. SMSF, accounting or audit industry experience is highly regarded.

- Excellent verbal, written and interpersonal skills, including the ability to have difficult conversations constructively.

- High attention to detail, strong organisational skills and the ability to meet deadlines.

- A commitment to exceptional client service.

- The ability to lead a team across multiple locations and to work autonomously.

- Intermediate MS Office skills (Word, Excel, Outlook).

Benefits at ASF Audits

- Modern and bright offices in Adelaide and Melbourne CBD.

- Flexible work options.

- Regular staff social events.

- Focus on staff well-being.

- Employee assistance program with confidential counselling.

Ready to Apply?

If you are a people-focused leader who enjoys developing a team and keeping operations running smoothly under pressure, we want to hear from you! Join ASF Audits and take the next step in your leadership career!

Please submit your cover letter, resume (MS Word format) and working rights documentation via the link below.

Note: Only candidates with the right to work in Australia (citizenship or appropriate visa) can be considered. If you are not an Australian citizen, please provide clear evidence of your current visa status with your application.

📌 Business Support Team Lead (Adelaide)
🏢 ASF Audits
📍 Adelaide