Trilogy Service Group is a locally owned commercial service company focused on long-term maintenance partnerships and high-quality service delivery across the HVAC & Refrigeration, Electrical and Plumbing industries. As we continue to grow, we are looking for the right people to join our team - an experienced and motivated Office Administrator to take ownership of our day-to-day office operations and play an important role in the ongoing development of our business.

We're looking for someone who is organised, proactive and confident working independently, but equally enjoys being part of a close-knit team. The right person will have the freedom to manage their responsibilities, contribute ideas and help improve our administrative processes as we grow. We're open to both full-time and part-time arrangements, with flexibility around working hours and days to suit the right applicant.

What We're Offering

- Competitive remuneration reflective of experience and capabilities.

- 15% superannuation.

- Flexible working arrangements to suit the right applicant.

- A stable, long-term position with a locally owned and growing business.

- A supportive and approachable team environment where your contributions and ideas are valued.

- The opportunity to take ownership of your role and influence the development of our internal systems and processes.

- A diverse position with the opportunity for ongoing professional development and increased responsibility.

Responsibilities

- Oversee and coordinate the day-to-day administrative operations of the business.

- Handle customer enquiries, communications and relationships, ensuring a high standard of customer service.

- Support the coordination of service works, scheduling and communication between customers, technicians and management.

- Manage invoicing, accounts receivable, accounts payable and other routine financial administration.

- Assist with payroll, employee records,



onboarding and general HR administration.

- Coordinate purchasing, supplier communications and the management of administrative documentation.

- Maintain accurate records, compliance documentation and internal reporting.

- Work closely with management and field staff to support the efficient delivery of maintenance and project works.

- Identify opportunities to improve workflows, systems and administrative processes as the business continues to develop.

Minimum Requirements

- Previous experience in office administration, accounts administration or a similar role.

- Strong organisational skills, attention to detail and the ability to manage competing priorities.

- Excellent written and verbal communication skills with a professional and approachable manner.

- Confidence working independently, showing initiative and managing responsibilities with minimal supervision.

- Experience with invoicing, accounts payable and receivable, payroll or similar financial administration tasks.

- Strong computer literacy and experience using business management and accounting software.

- Experience with Simpro and Xero will be highly regarded.

- Experience within the trades, construction, maintenance or service industries is advantageous.

- A positive attitude, willingness to learn and a genuine interest in contributing to the success of a small business.

We're interested in finding the right person who will become a valued, long-term member of our team. We appreciate that experience comes in different forms and encourage applications from candidates who believe they have the skills, attitude and initiative to succeed in the role, even if they don't meet every requirement listed above. Whether you're seeking a full-time position or part-time work that fits around other commitments, we'd welcome your application.

Apply through this advertisement or send your resume and a brief introduction to ••••@trilogy.net.au.

All applications will be treated in confidence.

📌 Office Administrator (Townsville)
🏢 Trilogy Service Group
📍 Townsville